Senior Front Desk Hospitality Agent
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Job Description
Sonder is revolutionizing hospitality through innovative techpowered service and inspiring thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014 Sonder is making a world of better stays open to all with a variety of accommodation options from rooms to suites and apartments found in 40 cities spanning 10 countries and three continents. Sonders innovative app empowers guests by making selfservice features and 24/7 ontheground support just a tap away. From simple self checkin to boutique bathroom amenities we bring the best of a hotel without any of the formality.
We are growing and will be looking for future team members. Please apply to register your interest and we will contact you once we have new roles and start interviewing.
Our Senior Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of Extend Hospitality to All. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detailoriented individual who thrives on interacting with others supporting your fellow team members and satisfying guest requests throughout the day. This role will focus heavily on supporting our Front Desk Hospitality Agents while simultaneously working at the front desk. If youre ready for an evolving and fastpaced environment that is focused on delivering amazing guest experiences wed love to hear from you!
AT SONDER YOU WILL:
Coordinate Front Desk Hospitality Agents work by prioritizing and delegating tasks to completion and act as a point of escalation when a Supervisor or Manager is unavailable
Assist with training and mentorship of Front Desk Hospitality Agents
Work alongside other Front Desk Hospitality Agents and our remote guest experience team taking ownership of issues and ensuring they are completed to the highest degree without supervision
Utilize our digital communication systems to receive guest calls SMS and live chats and offer immediate support from the Front Desk
Be the face of Sonder and make an awesome first impression on our guests visitors and all internal and external partners.
Guide guests through the technologyrich Sonder experience ensuring they are able to make the most out of their stay and use our tech features
Assist building leadership with any administrative tasks required to keep all operations running smoothly
Flex to support the backofhouse/Hospitality Agent team on a daytoday basis as needs arise through housekeeping quality audits inventory checks and minor maintenance and technology issues
Ensure the maintenance cleanliness and organization of both guestfacing and back of house working spaces including lobbies office storage closets warehouse and others as assigned
Support multiple Sonder properties throughout the local market as required
WHAT WE LOOK FOR:
Significant experience using guest/customer communication tools such as Salesforce
Personable guestcentric and positive; you love speaking with others in person and via phone email and chat
Excellent problem solving skills with the desire to get it done for our guests
Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
Organized hardworking and detailoriented
Thrives in a fast paced everchanging always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Flexible schedule and open to working evenings weekends and holidays
Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
Demonstrated experience working in hotels restaurants or other customerfacing hospitality service and/or customer experience roles
Proficiency in languages other than English a plus
This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking walking public transportation scooter and/or other forms of transit that provide reasonable work associated transit times between locations)
We also have great benefits to make your life easier so you can focus on what youre best at:
Competitive compensation
Generous stock plan
Medical dental and vision insurance (where applicable)
Flexible vacation
Annual free credits and discounts to stay in Sonders
A company with a huge vision a dynamic work environment and a team of smart ambitious and fun to workwith colleagues!
Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status or other protected classes.
Required Experience:
Senior IC
Employment Type
Full-Time
