Groups, Conference and Events Coordinator | Waldorf Astoria Dubai Palm Jumeirah
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Job Description
What are we looking for
A Groups Conferences and Events Coordinator serving Waldorf Astoria Hotels and Resorts brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Minimum 23 years of experience in event coordination sales or a similar hospitality role within a luxury hotel or upscale environment.
- Proven ability to manage multiple event logistics including space planning catering AV requirements and room setups.
- Strong communication and interpersonal skills with a proven ability to build and maintain relationships with corporate clients event planners and suppliers.
- Excellent organizational skills with keen attention to detail ensuring that all event details are managed efficiently and accurately.
- Ability to work effectively in a team and collaborate with various departments including Food & Beverage Operations and Front Office.
- A proactive approach to problemsolving and guest service ensuring events run smoothly and client expectations are exceeded.
- Familiarity with event management software and tools with the ability to learn new systems quickly.
- Strong ability to manage time and prioritize tasks effectively in a fastpaced environment.
- Flexibility to work varied hours including weekends evenings and holidays depending on event schedules.
- Knowledge of hospitality industry standards and practices particularly in events and group bookings.
- Ability to handle highpressure situations with professionalism and grace.
- Strong writing and reporting skills particularly for event documentation and client feedback followups.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.
The Groups Conference & Events (GC&E) Coordinator is responsible for supporting the efficient planning and flawless execution of group bookings conferences and events within the hotel. This role demands a responsible and proactive approach ensuring that every aspect of event coordination runs smoothly.
As a GC&E Coordinator you will assist in managing group bookings conference and event operations. Your main responsibility is to ensure a smooth process from inquiry to event execution focusing on operational efficiency and guest satisfaction. Specifically you will be responsible for performing the following tasks to the highest standards:
- Responding promptly to customer inquiries regarding group bookings conferences and events providing them with relevant information and ensuring all questions are answered.
- Coordinating and assisting with the planning and execution of group events conferences and meetings ensuring all client specifications are captured accurately.
- Supporting the organization and scheduling of site inspections showcasing the hotels event facilities and capabilities to potential clients.
- Communicating with the Food & Beverage Banqueting and Operations teams to ensure that all eventrelated requirements such as room setups AV needs and catering are met to the highest standards.
- Maintaining an uptodate event diary and space availability ensuring efficient use of hotel facilities and a smooth workflow for event bookings.
- Providing dayof support for events ensuring smooth execution handling any issues that arise and responding to guest requests as needed.
- Assisting with postevent followup gathering client feedback and evaluating event success to help improve future offerings.
- Supporting billing and payment processes ensuring contracts deposits and payments are handled in accordance with hotel policies.
- Ensuring that all event materials such as signage promotional items and collateral are prepared and in place ahead of the event.
- Assisting with reporting on event performance sales and client feedback to contribute to the ongoing improvement of the departments strategy and service offerings.
EOE/AA/Disabled/Veterans
Required Experience:
IC
Employment Type
Full-Time
