Spa Supervisor | Waldorf Astoria Dubai Palm Jumeirah
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Job Description
The Spa Supervisor plays a key role in ensuring the smooth operation of the spa delivering an exceptional guest experience while maintaining the highest standards of luxury service and professionalism. This position oversees daily spa operations supports the Spa team and assists in driving revenue guest satisfaction and team engagement.
What will I be doing
As a Spa Supervisor you are responsible for managing the spa team and carrying out treatments to deliver an excellent Guest and Member experience. A Spa Supervisor would also be required to achieve sales targets and manage customer feedback.
Specifically you will be responsible for performing the following tasks to the highest standards:
- Ensure all guests receive a personalized and luxurious spa experience.
- Handle guest inquiries special requests and concerns promptly and professionally.
- Maintain a strong presence in the spa ensuring all service areas meet brand and hygiene standards.
- Monitor treatment quality to ensure consistency and excellence.
- Oversee the daily operations of the spa including scheduling inventory and cleanliness.
- Ensure compliance with health and safety regulations.
- Monitor and maintain spa facilities equipment and supplies.
- Assist in implementing spa promotions packages and seasonal offers.
- Collaborate with other hotel departments to enhance guest experiences.
- Support and supervise spa therapists receptionists and attendants.
- Conduct training sessions to maintain high service standards.
- Motivate and mentor staff fostering a positive and professional work environment.
- Assist in performance evaluations and provide constructive feedback.
- Drive spa revenue by promoting treatments retail products and memberships.
- Assist in achieving sales targets through upselling and crossselling services.
- Monitor guest feedback and implement strategies to improve customer satisfaction
- Comply with hotel security fire and health and safety regulations
EOE/AA/Disabled/Veterans
What are we looking for
The Spa Supervisor serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Previous experience in a Spa or wellness environment preferably in a luxury hotel.
- Strong leadership communication and customer service skills.
- Knowledge of spa treatments products and industry trends.
- Ability to multitask and work efficiently in a fastpaced setting.
- Certification in hospitality wellness or spa management is an advantage.
- This role requires flexibility including weekends holidays and evening shifts.
- A handson approach and attention to detail are essential.
- Positive attitude
- Good communication skills
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service you may just be the person we are looking for.
Required Experience:
Manager
Employment Type
Full-Time
