Read daily events to be aware of any VIP arrivals.
Must have a complete working knowledge of bar items ingredients and preparation
Ensure all details of service are performed properly for every guest
To understand and adhere to Food & Beverage Department Standard Operating Procedures
Change ashtrays serve cigarettes and wipe down bar area
Carry trays bus and reset tables with linen china glass and silver
Ascertain guest satisfaction and handle any problem which may arise informing a manager of the problem and how it was resolved
When possible greet regular guests by name and note and serve preferences accordingly
Professionally set up bar at the start of opening including liquor icing glassware juices and garnishes
Process drink orders in proper calling order both from guests directly and from service staff checking for correct order and managing billing quickly and efficiently
Make all cocktails in accordance with Hotels standard beverage manual
Receive and check liquor against previous shifts requisitions
Attempt to limit problems and liability related to customers excessive drinking
Serve snacks or food items to customers seated at the bar
Organize requisition pick up and verification for F&B items used in the bar areas
Ensure that the bar is fully stocked and all side opening and closing duties are completed
Slice and pit fruit for garnishing drinks
Arrange bottles and glasses to make attractive displays
Keep the bar area neat and tidy at all times regularly clearing dishes and glassware
Manage security in the work area and at no time to leave the bar area unless properly relieved by a colleague
Assist with cleanup mopping floors removal of cans and bottles general cleaning of rails and counters removal of melting ice in bins
Maintain complete knowledge of al F&B services outlets hotel services/features
Able to handle cash following established and proper Accounting procedures
Qualifications :
High School Diploma or equivalent required
Previous Bar operation is must
Two years in a public contact position preferably in an upscale or lifestyle brand hotel with detailed bar knowledge
Previous public contact and/or cashiering experience
Possess a gracious friendly and fun demeanor
Ability to multitask work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
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