Front Office Supervisor
Posted on :
03-05-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
- Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction
- Greet all guests in a friendly and helpful manner and attempt to learn and use guests name at every opportunity
- Register and room all arrivals according to established procedures
- Perform check in check out and room change procedures and ensure all data are entered completely into the hotel systems
- Maintain cashier float and ensure accurate daily report of all money received
- Cash hotel guests personal and travelers checks and assist with currency exchange
- Keep abreast of all modifications to accounting policies and procedures
- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages Frequent Flyers Programs and Loyalty programs
- Attend to guests complaints inquiries and requests in a timely and courteous manner
- Is familiar with other hotels so that guest indicating any next destination on the registration card can be sold on an onward booking to another Sofitel Hotels
- Perform the audit balances and prepare all works for audit in an orderly fashion
- Maintain comprehensive knowledge of standard reservation procedures
- Maintain exemplary department standards of behavior and appearance and attitude
- Ensure that the front desk work area is kept clean and in an orderly state at all times
- Conducts shift briefings to communicate hotel activities and operational requirements
PERSONAL ATTRIBUTES
- Good written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with coworkers as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgement with difficult guests
- Understanding and ability to work in a multicultural environment
Qualifications :
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 3 5 years relevant experience with at least 2 year at a supervisory level
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
