drjobs Assistant Revenue and Reservations Manager العربية

Assistant Revenue and Reservations Manager

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1 Vacancy
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Job Location drjobs

Dubai - UAE

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

 

  • Oversee and manage the daytoday operations of the hotels reservations department ensuring smooth and efficient processes.
  • Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls minimizing loss of calls and ensuring a high level of conversion into bookings.
  • Supervise and train reservations staff providing guidance support and ongoing performance feedback.
  • Handle complex guest inquiries resolve issues and provide solutions to maximize guest satisfaction without loss in revenues.
  • Ensure exceptional customer service by promptly responding to guest inquiries requests complaints and ensuring there is not loss of business.
  • Collaborate with other hotel departments to ensure seamless guest experiences and effective communication.
  • Maintain positive relationships with guests travel agents corporate clients and other stakeholders.
  • Anticipate guest needs and personalize service to enhance the guest experience.
  • Handle reservation changes cancellations and special requests in a professional and efficient manner.
  • Generate regular reports on reservation statistics occupancy and revenue performance.
  • Foster a positive and collaborative work environment within the reservations department.
  • Coordinate with other hotel departments such as front office sales and marketing to ensure seamless operations.
  • Conduct regular meetings with the reservations team to communicate updates goals and performance expectations.
  • Conduct annual reviews recommend appropriate succession plan for Employee(s) development to ensure the sustainability of the reservation department.
  • Monitor reservations and revenue systems and ensure accurate and uptodate availability rates and inventory across all channels.
  • Develops Action Plans to reach daily / monthly / yearly KPIs.
  • Completes all rooms forecasting to accurately project demand and pick up for groups and transient both short and long term.
  • Maintains records pertaining to market segments transient pace numbers forecasts and other rooms data.
  • Coordinate updates/stay restrictions or rate changes to reflect the hotel selling strategy in response to the market demand.
  • Records competitive set pricing and yield strategies and completes analysis on the market and its opportunities based upon the competition and previous history.
  • Makes sure rate leakages are handled and solved in a timely manner. Use Fornova system to resolve all the rate leakages for all connected partners.
  • Develop and implement strategies to optimize room revenue and occupancy levels.
  • Analyse market trends competitor pricing and demand patterns to make informed decisions in collaboration with Cluster Director of Revenue Management.
  • Monitor and adjust room rates based on market conditions and demand fluctuations in collaboration with Cluster Director of Revenue Management.
  • Makes sure rate plans are correctly indexed / loaded and distributed to all channels
  • Utilize revenue management tools and systems to forecast demand and maximize revenue potential.
  • Analyse data to identify trends opportunities and areas for improvement.
  • Provide insights and recommendations to the management team based on analysis.
  • Group rate evaluation of high demand exhibitions.
  • Prepares the weekly RevMax meetings and ensures completion of slides by all allied departments.

Qualifications :

  • Bachelors degree in Hospitality Management Business Administration Finance or a related field.
  • A relevant certification in revenue management (e.g. CHRM Certified Hospitality Revenue Manager) is an advantage

  • 4 years of experience in revenue management and reservations within the hospitality industry preferably in lifestyle or boutique hotels.

  • Strong background in PMS

  • Proven track record of optimizing revenue managing inventory and setting strategic pricing.


Additional Information :

Whats in it for you

  • Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
  • Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
  • Benefit from great offers from our numerous cooperation partners
  • Be part of our hilarious staff parties and much more...


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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