Customer Service Manager
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Job Description
Req ID 76069Dubai United Arab EmiratesZF Services Middle East Limited Liability Company
Customer Service Manager
We are seeking a proactive and experienced Customer Service Manager to manage our team and deliver exceptional service.
What you could expect as a Customer Service Manager:
Lead commercial and technical support to ensure high customer satisfaction
Manage customer inquiries across multiple communication channels
Coordinate team resources to guarantee optimal availability for customers
Set service levels track performance and drive continuous improvement
Develop working instructions and train the team to uphold standards
Optimize sales desk processes to enhance efficiency and service quality
Implement a culture of continuous feedback to improve customer experience
Support sales campaigns ensure contract and manage all customerrelated information (quotes contracts invoices etc.
What we expect from you as a Customer Service Manager:
Minimum 23 years Commercial experience and 46 years customer support
Demonstrated leadership & problemsolving skills
Excellent interpersonal networking and communication skills
Experience in leading remote teams in a matrix organization
Rigor in managing targets
Fostering collaboration & empowerment
Impacting and influencing skills
Positive attitude
Be part of our ZF team as Customer Service Manager and apply now!
Contact
Tereza echurov
Required Experience:
Manager
Employment Type
Full Time
