IT Manager
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Job Description
We dont think about job roles in a traditional way. We are antisilo. Anticareer stagnation. Anticonventional.
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.
Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman and UAE.
To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinkin about our lives for good.
Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.
Role Purpose
Why this role matters:
Technology is at the heart of seamless operations innovation and digital transformation across Beyond ONE and its regional entities. The IT Manager plays a critical role in ensuring that the core IT infrastructure systems and enduser services at the Dubai headquarters are fully operational secure and scalable. In addition this role acts as a central coordinating function across our Operating Companies (OPCOs) in the GCC and LATAM regions aligning enterprise IT capabilities and standards for technology service delivery governance and support.
What success looks like:
In this role you will:
- Ensuring smooth IT operations at the Dubai headquarters while aligning service management practices across GCC and LATAM regions.
- Driving IT infrastructure improvements that enhance security scalability and performance.
- Build strong vendor relationships and optimizing service delivery to meet business needs.
Why this is for you:
Youre a motivated IT professional with a passion for service excellence scalable design and crossborder collaboration. You know how to balance operational effectiveness with strategic oversight and are comfortable interfacing with both technical teams and business leaders. If youre looking for a regional role with a parallel global reach that blends infrastructure oversight vendor management and enterprise coordinationthis is your opportunity to make a visible impact.
Key Responsibilities
In this role you will:
- Manage daytoday IT operations at Beyond ONEs Dubai headquarters including enduser support infrastructure systems management and service delivery.
- Coordinate and align IT service management practices across GCC and LATAM OpCos promoting shared standards best practices and performance metrics.
- Work closely with the CISO to ensure IT operations are aligned with security compliance and data protection requirements.
- Lead engagements with IT vendors and service providers including contract management SLA enforcement and performance tracking.
- Support enterprise projects involving IT infrastructure upgrades cloud migrations business systems rollout and unified communications.
- Oversee onboarding and offboarding user processes helpdesk support quality and the tracking of IT assets and licenses.
- Document and enforce technology usage policies working closely with HR Legal and Information Security teams.
- Provide input into IT budgeting procurement and strategic planning processes.
- Maintain strong relationships with OpCo IT teams facilitating knowledgesharing and ensuring alignment with groupwide imperatives.
Qualifications & Attributes
Were seeking someone who embodies the following:
Education:
Bachelors degree in Information Technology Computer Science or a related field
ITIL ITSM or PMP certification strongly preferred
Relevant technical certifications (e.g. Microsoft Certified Systems Administrator Cisco CCNA/CCNP CompTIA Network) are a plus
Experience:
Minimum of 710 years experience in IT service management infrastructure support systems administration or similar roles
At least 3 years in a Managerial or coordination role ideally across multiple geographic regions
Proven experience managing internal stakeholders and thirdparty IT vendors or MSPs
Familiarity with managing IT within hybrid work and multivendor environments
Technical Skills:
Musthaves:
Strong knowledge of IT service management principles (e.g. ITIL frameworks)
Handson experience with:
Microsoft 365 EntraID / Active Directory Teams etc.
Endpoint/device management tools (e.g. Intune SCCM)
Network infrastructure and security (LAN/WAN firewalls VPNs) (preferred)
Nicetohaves:
Basic understanding of cybersecurity tools and controls (patching antivirus backups access control)
Experience working with Jira collaboration and ticketing platforms (Service Desk)
Unique Attributes:
ServiceDriven Leadership: Passionate about service quality and rapid issue resolution with the ability to lead by example.
Collaborative Approach: Strong interpersonal skills and the ability to partner effectively across business units and international IT teams.
Adaptability: Comfortable operating in a fastmoving environment capable of balancing support demands with strategic projects.
Cultural Awareness: Able to work across geographic and cultural boundaries promoting a unified technology experience across GCC and LATAM.
Good Communicator: Able to communicate technical concepts simply and directly to nontechnical audiences.
Problem Solver: Solutionsoriented mindset with a focus on continuous improvement and automation.
Discipline & Ownership: Strong organizational documentation and followup skills essential for multiregion coordination and compliance.
What we offer:
- Rapid learning opportunities we enable learning through flexible career paths exposure to challenging & meaningful work that will help build and strengthen your expertise.
- Hybrid work environment flexibility to work from home 2 days a week.
- Healthcare and other local benefits offered in market.
By submitting your application you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information please contact us at
Required Experience:
Manager
Employment Type
Full Time
