Cluster Reservation Supervisor FMX

We are seeking a dynamic and experienced Cluster Reservation Supervisor F/M/X to join our team in Dubai United Arab Emirates. In this pivotal role you will oversee the reservations operations for multiple properties within our hotel group ensuring optimal revenue generation and exceptional customer service.

• Lead and manage the cluster reservations team providing guidance training and support to achieve departmental goals
• Oversee the daily operations of the reservations department across multiple properties
• Implement and maintain effective reservation strategies to maximize revenue and occupancy
• Monitor and analyze reservation trends adjusting strategies as needed to optimize performance
• Ensure all reservations are processed accurately and efficiently adhering to company policies and procedures
• Collaborate with revenue management sales and front office teams to align reservation strategies with overall business objectives
• Handle complex reservation inquiries and resolve escalated customer issues
• Generate and analyze reports on reservations performance providing insights to management
• Stay updated on industry trends and competitor activities to maintain a competitive edge
• Ensure compliance with all relevant hospitality regulations and standards

Qualifications :

• 35 years of experience in hotel reservations with a proven track record in a supervisory role
• Proficiency in reservation management systems and global distribution systems (GDS)
• Strong leadership skills with the ability to motivate and develop team members
• Excellent customer service skills and a customercentric approach
• Demonstrated experience in revenue management and multiproperty operations
• Advanced problemsolving and decisionmaking abilities
• Exceptional communication skills both verbal and written
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Proficient in time management and prioritizing tasks in a fastpaced environment
• Bachelors degree in Hospitality Management or related field preferred
• Indepth knowledge of the hospitality industry and current market trends
• Ability to work flexible hours including weekends and holidays as required
• Familiarity with the Dubai hospitality market is a plus

Additional Information :

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Fulltime