Front Office Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Responsibilities:
Guest Experience & Service Excellence:
Greet and welcome guests ensuring a seamless checkin and checkout experience.
Address guest inquiries complaints and special requests promptly and professionally.
Ensure VIP and repeat guests receive personalized attention.
Maintain high levels of guest satisfaction by monitoring and improving service standards.
Front Office Operations:
Supervise daily front desk operations ensuring adherence to standard operating procedures (SOPs).
Oversee reservations room assignments and billing procedures.
Ensure accuracy of guest accounts and financial transactions.
Coordinate with housekeeping concierge and other departments for smooth operations.
Team Leadership & Training:
Train and mentor front desk agents on customer service policies and software usage.
Schedule shifts and delegate tasks to maintain efficiency.
Monitor team performance and provide constructive feedback.
Foster a positive work environment and motivate staff to achieve excellence.
Administrative & Compliance Duties:
Ensure compliance with UAE hospitality regulations and resort policies.
Handle emergency situations including guest concerns and safety procedures.
Maintain records reports and shift handovers for management review.
Collaborate with the Front Office Manager to improve operational strategies.
Qualifications :
Bachelors degree or diploma in Hospitality Management or a related field.
2 years of experience in a front office role preferably in a luxury or fivestar resort.
Strong leadership problemsolving and organizational skills.
Proficiency in property management systems (PMS) such as Opera.
Excellent communication skills in English; additional languages (Arabic French Russian etc. are a plus.
Ability to work in a fastpaced multicultural environment.
Strong attention to detail and a guestfocused approach.
Additional Information :
Competitive salary and service charge.
Accommodation and meals provided.
Health insurance and visa sponsorship.
Career growth opportunities in a luxury hospitality brand.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
