Vendor Admin - Emiratized Role
Posted on :
04-04-2025
Employer Active
1 Vacancy
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Job Description
- Ensure to service all NHL strategic partners (Contractors & Consultants) visiting the Engineering admin department (front office).
- Ensure to service NHL customer(s)
- Promote and sell additional value proposition Services/ Products offered by NHL
- Play a key role in coordinating between Customers/ Partners and NHL function(s)
- Play the role of mediator to manage any conflict arise between customer(s) and vendor(s)
Generic Accountability
Payments
- Service customer(s) / vendor(s) submitting payments requests
- Review the payments submitted to ensure in line with the SOP e.g. validity of vendors KYC documents payment form are correctly filled etc
- Play the role of quality assurance and be the first line of defence of the department by ensuring authenticity of the documents
- Ensure to process all the payments in the system
- Coordinate between all the function and followup on the progress payments
- Communicate the rejection reasons to customer(s) / vendor(s) on behalf of the other functions
- Receive the updated documents or information from customer(s) / vendor(s) and ensure in line with requirement
Vendor Registration & Renewal - Service vendor(s) submitting registration requests to enlist with NHL (National Housing Loans)
- Review the request submitted to ensure in line with the requirement to enlist vendor(s)
- Ensure to apply a thural due diligence when vetting vendor(s) KYC/ All required documents to enlist
- Manage vendor(s) expectation and ensure this process completed within SLA
- Service vendor(s) submitting to renewing the registration with NHL (National Housing Loans)
Tendering & Project Awarding - Receive and Evaluate all submitted tenders
- Ensure all supporting documents in line with the SOP and up to date
- Complete tender vetting process and apply the UAE Tender Law
- Ensure all arrangement are completed before tender opening meeting e.g. Booking appointment sending communication to all participated vendor(s) etc..
- Represent the department in tender opening meeting
- Responsible of communicating the tender result to all parties issue announcement letter obtain management signoff
- Service customer(s) / vendor(s) inquiring the progress of awarding letter
- Collaborate with CS & CAD to ensure the pending awarding letter are processed within SLA
COMPLAINT MANAGEMENT - Accommodate all walkin customer(s) sharing dissatisfaction of the progress of their project or dissatisfaction of the vendor(s) project management
- Ensure to play the role of a mediator when liaising between the three parties
- Propose solutions feasible for all three parties and ensure implanted once agreed
- Process all customer(s) request when breaking contracts/ project withdrawal
Maintain a report of all customer(s) fall under the complaint queue and present all the findings to management with a recommendation (Route Cause Analysis
Others
- Receive customer(s) requests e.g. Release of Performance Bonds Letters etc...
- Collaborate with all internal stakeholders to ensure customer(s) expectation met when requesting any letters related to EAD
- Maintain reports between EAD and other NHL functions
- Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks.
- Authorised to take decisions as per the approved authorisation matrix.
Qualifications :
Minimum Qualification
- Diploma/ Bachelor Degree from a reputable university or equivalent professional qualification/ equivalent practical experience
Minimum Experience
- Minimum 5 years of relative business experience
- Preferred to have experience in Client Care/ Customer Service / Call Centre
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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