With a strong emphasis on operational supervision the F&B Manager monitors the operations and assists in running the daytoday activities of the outlets and banquets.
Must be an example of the Sofitel Values Brand Standards and a champion of appearance and hygiene guidelines.
To ensure that the monthly forecasted food and beverage revenue figures are achieved.
To ensure that the outlets and banqueting operation are managed efficiently according to the established concept statements.
To supervise the employees within the department ensuring that the correct operating standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
To assist in the training of employees ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
To liaise with the Kitchen department on daily operation and quality.
To handle all guest complaints requests and enquiries on food beverage and service.
To establish a rapport with guests to gain feedback on our product and operation quality.
To maintain market awareness on consumers expectations and market needs and trends in the city
To suggest new products and services in order to anticipate guests needs
To attend all Food and Beverage meeting and run daily operations meeting
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