Duty Manager

• Be on hand to meet and escort all arriving VIPs ensuring that their needs are satisfied.
• Assist subordinates during peak periods.
• Conduct a complete facility inspection of the entire hotel at least once during shift.
• Ensure proper completion of all local government requirements concerning hotel guests (i.e. securing/scanning of acceptable document from guests and forwarding the same to CID/Police through established electronic method).
• Constantly check reservations to ensure room availability and special blockings are handled correctly. On overbooking situation, facilitate the reservation of alternate hotel, supervise guest transfer, and make rational decisions best for the hotel.
• Ensure that all rooms which are due to check-out are checked and the daily housekeeping discrepancy reports are resolved.
• Ensure that all wake-up calls are in order and completed punctually.
• Communicate with other departments to ensure proper handling of guests and groups. Ensure reservation requests for suites and other special accommodations are met when possible.
• Ensure that all incoming reservations for the day match the necessary accommodation.
• Be constantly aware of the room situation of competitor hotels.
• Ensure the strict control of room keys. Supervise the key handling procedures for maximum security.
• Conduct regular inspection of VIP rooms and of the entire hotel and liaise with the housekeeping department on deviation from standard set-ups. Ensure that public areas are clean and up to standards.

Job Requirements:.
• Highly responsible and reliable.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
• Must have the ability to handle a multitude of tasks and Guest requests.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem solving abilities.
• Ability to work cohesively with fellow colleagues as part of a team.
• Fluency in English and Russian is mandatory
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.