Service Availability Specialist

Responsibilities:

• To be accountable for the deployment of the Availability Management process and associated methods and techniques.
• To be responsible for ensuring the Availability Management process, its associated techniques and methods are regularly reviewed and audited, and that all of these are subjected to continuous improvement and remain fit for purpose
• To be responsible for determining the Availability requirements from the business for new or enhanced
• IT ServicesTo be responsible for the creation of Availability and recovery design criteria to be applied to new or enhanced Infrastructure designTo be responsible for ensuring the levels of
• IT Availability required are cost justifiedTo be responsible for defining the targets of
• Availability required for the IT Infrastructure and its components that underpin a new or enhanced
• IT Service as the basis for an SLA agreementTo be responsible for the establishment of measures and reporting that reflect business, User and IT support organisation requirements
• To be responsible for the monitoring of actual IT Availability achieved vs targets and to ensure shortfalls are addressedTo be responsible for the production and maintenance of an Availability Plan which prioritises and plans
• IT Availability improvementsTo promote Availability Management awareness and understanding within the IT support organisationTo maintain an awareness of technology advancements and IT best practice, e.g. ITIL.
• Accountable for the performance and availability of Core Services; ensuring that all existing services are delivered within SLAs/OLAs agreed on with the business
• Manage the suppliers performance against Service Levels and lead internal and external organizations to implement the appropriate corrective actions when Service Levels are not met or in danger of not being met along with incident manager; accountable for the communication back to the business
• IT leadership for all corrective actions and increase Service availability to businessIf you are interested in this position