Cluster Reservations Agent
Posted on :
09-11-2021
Employer Active
1 Vacancy
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Jobs by Experience
0 - 0 years
Monthly Salary
AED 11 - 22
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
09-11-2021
Job Description
- Understand the key principles of Al Maha Residence Pricing Strategies and Revenue Management
- Retail, Corporate, Leisure, Group, Other
- Rate restrictions, hurdles and availabilities
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
- Be fluent in all hotels products and services
- Handle faxes and emails pertaining to rooms reservations
- Be fully conversant with all market segments and rate plans used across all distribution channels
- Be flexible in sales technique through offering the right product to the right customer at the right time
- Handle customer queries and complaints relating to Rooms Reservations for both properties
- Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
- Identify sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
- Promote the Al Maha residence’s products and services and ensure full knowledge of all facilities, services and hours of operations in order to respond confidently and effectively to inquiries and guest’s needs.
- Determine guest’s needs and offer the appropriate room, restaurant and charges as per guest’s requirements.
- Respond to enquiries about hotel products and services over the telephone, fax, email etc.
- Ensure full awareness of loyalty programs and full knowledge of special rates / offers / promotions
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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