Customer Service Representative

To maintain daily records of orders approvals and dispatch Initiate sales order so that customer orders are dispatched invoiced and paid accurately and on time Receive technical pack from a particular RBO

Coordinate with GPD for item approvals and setup Send samples to customers for approval After approval contact the factory factory team sales for the placement of RBO items

Coordinate with the graphics department and send the layouts to the customer for approval to proceed bulk

Coordinate with production for raw material availability

Upload variable data on our online system as per order form received from customers

Release Batch files for customer online orders Send order to PPC Production department within an hour for initiating the production process time-line may vary depending upon the order status

Meanwhile send Proforma invoice to factory as a confirmation that we have proceeded the order in production Follow up the production status with the PPC Production department until the product is dispatched Send dispatch details to customers along with tracking numbers if any

Handle complaints of customers and co-ordinate with QC and production to rectify the issue

Answer internal and customer inquiries on product availability prices delivery times and the status of orders so that inquiries are dealt with promptly and accurately

Communicate with staff from other areas in the organization such as production or logistics to confirm the status of orders and resolve customer complaints