Client Services and Experience Leader

Job Description

This role will report directly into the Business Operations META Director. Matrix reporting relationship into the Director of Functional Excellence within the Honeywell Building Technologies (HBT) Customer Experience (CX) organization.
Customer Experience Leader Responsibilities: -
• Single Point of Contact related to all aspects of the Customer Experience (CX) organization (Technical Support, Customer Service, and Learning & Enablement) for META Region.
• Direct engagement and participation in META management operating system, included but not limited to: Monthly Operating Reviews, Weekly Staff Meetings, Management Resource Reviews, and Customer Facing Events.
• Responsible for managing a holistic META CX Scorecard and Point of View related to all CX financial and key metric commitments, driving CX improvements cross-functionally across all META customer touchpoints.
• Serve as the CX spokesperson and representative in cascading and communicating the Honeywell Building Technologies (HBT) CX Strategic Plan throughout the region.
• Connected to META strategies and annual operating plan (AOP) relating to Technical Support, Customer Service, Learning & Enablement, Integrated Supply Chain, Product Marketing, and Sales.
• Direct involvement and influence of the META CX functions.
• Ensure CX performance is being delivered and clearly aligned between HBT CX and META to exceed customer expectations.
• Manage and facilitate a META CX Monthly Operating Review with key stakeholders from Technical Support, Customer Service, and Learning & Enablement.

Qualifications & Experience: -

• Bachelor s Degree in Business Management or related field
• Minimum of 5 years of Change Management and Customer Experience related roles
• Minimum of 2 years experience serving in a global capacity
• Arabic speaker is preferable.

We offer
Honeywell offers employees the opportunity to work on the world s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
• Annual Salary and consolidated allowance
• Group medical insurance plan Life
• Paid annual leave and time off work
• Business travel insurance
• End of service benefits
• Airfare allowance
• Education allowance
• A culture that fosters inclusion, diversity and innovation
• Market specific training and on-going personal development