Service Delivery Manager (eCommerce) - IT

eCommerce and mobility domain knowledge

Magento Digital Commerce, Acquia Digital CMS, Drupal, Order Management System

Experience:

ITIL certification will be a plusAdditional role requirements:

Monitoring and managing IT eCommerce and Mobile app support to ensure optimal service

Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery

Developing a deep understanding of projects to gain insights into the scope of service delivery

Taking accountability for service delivery performance, meeting customer expectations, and driving future demand

Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization