Manager Specialized Client Success
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Job Description
The Manager Specialized Client Success is a clientfacing individual contributor role serving as a subject matter expert. The Consultant enables new client capabilities promotes product adoption and optimizes client performance.
Working in conjunction with Account Team members from Client Services Sales and Product you will proactively drive Client Success outcomes in alignment with Visas business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies including automated tools and capabilities to enhance the client experience that drive value for our clients and support Visas strategy.
The role is a direct report to the Senior Director CEMEA Specialized Client Success Manager located in Dubai.
Key Responsibilities:
Accelerate adoption and improve performance of products for the assigned product family by identifying optimization opportunities and leads for activation.
Collaborate with regional Sales and Product functions to design and execute gotomarket initiatives for Visa products.
Collaborate with crossfunctional teams within Visa to deliver subject matter expertise consultation and operational best practices as needed to optimize client performance.
Own the product lifecycle post activation within the Client Service team and be the subject matter expert for the assigned product family.
Collect product feedback and prioritize the enhancement requests for the Global Product teams.
Support and/or oversee the implementation of new Visa products purchased by Clients by coordinating with key Client and Visa teams to expedite implementation readiness activities and steer Client toward faster time to value and maximized adoption of deployed products.
Foster and sustain trusted partnerships with other teams within Client Services Product and Sales by aligning on the forwardlooking relationship strategy and optimization opportunities and executing against Client Success Plans.
Drive and deliver initiatives to improve client adoption of products and use of Visas selfservice tools.
Stay current with the latest payment processing trends Visa solutions and technologies to provide a good Client experience.
Leverage insights and understanding of their local market(s) and product needs to continually enhance Product Health in the region and Client experience.
Support periodic operational reviews with Clients and Visa stakeholders incorporating input comparison and client progress against product metrics.
Translate complex customer business needs into opportunities for system and service solutions.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Bachelors degree or equivalent qualification
A minimum of 10 years of success in a technology financial or information services business or with at least 8 years of experience in the payments industry
Functional experience in payment cards operations supporting highly complex clients and or services
Demonstrated detailed knowledge of the full breadth of systems products and services offered by Visa
Commitment to learning and developing with a strong bias for action with a passion to build test learn and iterate.
Proficient in data analytics visualization and data driven decision making.
Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at all levels
Ability to articulate complex technical and business issues and solutions to multiple levels internally and externally to support strategic business plans
Selfstarter able to achieve results as part of an effective team across countries and time zones
Able to effectively prioritize and multitask under deadlines
Experience representing technical and or business issues and solutions to influence audiences at multiple levels of an organization including executives in support of strategic business plans
Excellent presentation skills including strong oral and written communications
Solid influencing and negotiation skills
Basic to intermediate proficiency in the following skills:
Building client relationships
Build credibility and create trustbased relations
Partner with clients to build their business
Becoming customer centric Listen to and prioritize customer needs to drive value realization and build trusted partnerships
Success planning Build measurable actions plans to help clients achieve their business goals and realize value from their products or solutions
Client engagement Communicate clearly and effectively with clients
Proactiveness Think ahead and act
Critical thinking Take ownership over problems and find creative solutions to complex problems
Technical skills Continuous acquisition application and refinement of technical skills relevant to the role and payments
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
