Supervisor - Local Shops
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Job Description
Role Summary/overview
Lead and manage a team of 1520 grocery store supervisors across a geographical area.
Supervise performance of instore grocery order fulfillment process pick pack and handover to riders.
Ensure strict adherence to food handling and packing SOPs.
Ensure bestinclass operational metrics order preparation time picker utilization item replacement compliance and item out of stock etc. while ensuring customer experience is not compromised.
Develop store specific processes/workflows where required to ensure efficient store operations.
Handle realtime coordination with customer care and rider teams to ensure orders are dispatched on time and resolve customer complaints if any.
Work closely with 3PLs picker recruitment training and performance management.
Manage rostering of pickers and store supervisors to ensure shift coverage and efficient operations.
Manage performance coach and train store supervisors.
What did we order
57 years previous job experience in order fulfillment and management of pickers.
23 years experience of order fulfillment operations in grocery stores.
Data driven decision making Is comfortable with Excel/Google sheet and dashboards.
Basic food handling experience.
Has managed a large team of pickers before.
Well organized able to multitask and work in a fastpaced environment.
Open minded; continually seeks to find new and creative ways to accomplish tasks.
Excellent verbal and written communication skills.
Strong interpersonal and relationship building skills.
Excellent decisionmaking abilities.
Effective issue resolution skills.
Passion enthusiasm reliability and drive results in present capacity.
UAE Driving license is a must
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
