Kitchen Administrator

Roles and responsibilities

1. Organization and Time Management

• Managing kitchen inventory, orders, and supplies to ensure the kitchen is always well-stocked.
• Scheduling shifts for kitchen staff and maintaining a calendar for deliveries, events, and shifts.
• Keeping track of key tasks and deadlines, ensuring all kitchen operations run smoothly.

2. Inventory Management

• Keeping track of kitchen supplies (e.g., food, equipment, and cleaning supplies) and managing stock levels.
• Ordering ingredients and supplies in a timely manner to avoid stockouts and ensure freshness.
• Managing relationships with suppliers, ensuring timely deliveries, and addressing any discrepancies in orders.

3. Communication Skills

• Serving as the liaison between the kitchen team, management, and suppliers.
• Communicating important information such as menu changes, special requests, or ingredient substitutions.
• Clear communication with kitchen staff to ensure smooth operation and coordination.

4. Financial Management and Budgeting

• Tracking kitchen costs and helping with budget management for food and supplies.
• Keeping records of expenses, inventory levels, and waste to identify cost-saving opportunities.
• Assisting in preparing reports related to food costs, labor, and inventory usage.

5. Knowledge of Health and Safety Regulations

• Ensuring that the kitchen operates in compliance with health and safety standards.
• Keeping track of food safety protocols, including proper storage, handling, and sanitation practices.
• Ensuring all kitchen staff is trained in health and safety procedures.

6. Menu and Recipe Management

• Assisting in menu planning by managing ingredient lists and maintaining up-to-date recipe files.
• Coordinating with chefs to keep track of recipe changes or seasonal offerings.
• Helping to ensure that the kitchen follows the correct portions and presentation standards for each dish.

7. Record Keeping and Documentation

• Keeping track of all kitchen-related documentation, including invoices, orders, and receipts.
• Maintaining logs for food safety, maintenance requests, and inventory.
• Organizing paperwork for audits or internal reviews.

8. Problem-Solving

• Addressing supply shortages, staff shortages, or last-minute changes in orders or menus.
• Handling issues or complaints from customers and relaying them to the appropriate staff.
• Troubleshooting any logistical issues that may arise in the kitchen (e.g., equipment malfunctions, delays in food preparation).

9. Customer Service

• Interacting with customers regarding specific requests (e.g., dietary preferences or special orders).
• Ensuring the kitchen is aligned with customer expectations and quality standards.
• Managing feedback and making recommendations to improve customer satisfaction.

Desired candidate profile

• Support the Growth Managers in terms of reporting and data analysis
• Coordinate and collaborate with other departments for growth related matters
• Generate monthly reports and share with the internal and external stakeholders
• Conduct menu health checks and coordinate with the partners to resolve issues and concerns
• Support partners in activating marketing campaigns and publish performance reports
• Proactively identify and resolve technical issues by coordinating with other departments i.e. Operations, Logistics, Partnerships and local team
• Quality check on the onboarded partners for data accuracy
• Support the Growth Managers in implementing marketing activations and ensure order achievement for new and existing onboarded kitchen partners
• Manage back-end requests raised by internal and external stakeholders