Key Responsibilities:
Guest Service & Experience:
- Greet guests warmly and escort them to their tables.
- Present menus provide recommendations and answer questions about food and beverages.
- Take accurate food and drink orders and relay them to the kitchen or bar.
- Serve food and beverages promptly while following highstandard service protocols.
- Monitor guests dining experience and respond promptly to their needs.
- Handle guest complaints professionally and escalate issues when necessary.
Table Setup & Cleanliness:
- Ensure tables are properly set with cutlery glassware and napkins before guests arrive.
- Maintain cleanliness and hygiene in the dining area following health and safety regulations.
- Clear tables efficiently and prepare them for the next guests.
Order Management & Coordination:
- Work closely with kitchen staff and bartenders to ensure accurate and timely order delivery.
- Communicate any special requests or dietary restrictions to the kitchen.
- Process payments using POS systems and issue accurate bills.
Knowledge & Upselling:
- Have indepth knowledge of the menu including ingredients preparation methods and allergens.
- Suggest wine pairings and upsell menu items to enhance the dining experience.
- Stay updated on daily specials promotions and seasonal menu changes.
Teamwork & Professionalism:
- Coordinate with other team members to ensure smooth restaurant operations.
- Assist in opening and closing duties such as restocking and inventory checks.
- Follow hotel service standards dress code and grooming guidelines.
Qualifications :
Your experience and skills include:
- Ability to focus attention on guest needs remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Ability to work cohesively and collaboratively as part of a team.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime