Client Implementation Manager
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Job Description
Fascinated by the future and captivated by technology Smart driven and want to make a difference in the world Youll fit right in.
Join a diverse team at Visa where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together lets transform the way the world pays.
Think you know us
As the worlds leader in digital payments technology Visas mission is to connect the world through the most creative reliable and secure payment network enabling individuals businesses and economies to thrive. Our advanced global processing network VisaNet provides secure and reliable payments around the world and is capable of handling more than 65000 transaction messages a second. The companys relentless focus on innovation is a catalyst for the rapid growth of digital commerce on any device for everyone everywhere.As the world moves from analog to digital Visa is applying our brand products people network and scale to reshape the future of commerce.
At Visa your individuality fits right in. Working here gives you an opportunity to impact the world invest in your career growth and be part of an inclusive and diverse workplace. We are a global team of disruptors trailblazers innovators and risktakers who are helping drive economic growth in even the most remote parts of the world creatively moving the industry forward and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
By joining one of our teams at Visa Payments Ltd a division of Visa Inc since 2019 youll have an opportunity to shape the payments experience globally. Being part of Visa the worlds leader in digital payments technology our mission is to connect the world through the most creative reliable and secure payment network enabling individuals businesses and economies to thrive.
Visa Payments Ltd is a financial technology business that provides crossborder payment processing services to banks and payments businesses across six continents through its global network.
Individuality fuels our brand and our global team we are proud that we are a talented team of 18000 individuals with unique backgrounds perspectives and experiences. Therefore we understand that you are much more than your day job. We encourage quality of life both within and outside of the office and whether it is taking advantage of agile work schedules or our wellness programmes Visa Payments Ltd and Visa Inc. respects and encourages meaningful work/life balance for everyone.
Youre an Individual. Were the team for you. Together lets transform the way the world pays.
If you think you could support the Visa family by joining Visa Payments Ltd as an Implementation Manager we want to hear from you.
Whats it all about
The Implementation team are responsible for managing endtoend lifecycle of client implementations (onboarding offboarding or remediation). This role will be responsible for leading the endtoend lifecycle of a particular client implementation. This may include:
- Planning client onboarding offboarding or remediation activities across the full delivery lifecycle
- Managing the execution of the client implementation including capturing and reporting the status of core implementation tasks
- Supporting handover of client to BAU teams ensuring all appropriate governance and signoff has been finalised
- Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook
What we expect of you day to day.
This role will report to the Director Implementation and shall:
- Manage key implementation objectives deliverables milestones dependencies and success criteria in collaboration with the sponsor and other stakeholders
- Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team
- Ensure all stakeholders are kept up to date on progress potential risks and delays budget concerns etc.
- Anticipate issues and delays that may occur and put contingency plans in place as appropriate
- Respond to issues challenges and concerns that arise during the implementation challenging and pushing back as required
- Manage the relationship with both internal and external senior stakeholders escalating only in the most complex situations
- Work with others to utilise multiple information sources in order to resolve complex problems identifying potential solutions and recommendations
- Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria
Think you have what it takes
If you are interested in a career that will challenge and inspire you wed love to hear from you!
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 4 days a week (determined by leadership/site).
Qualifications :
- Proven track record in delivering high value multifunctional transformation programmes within a complex and fast evolving matrix driven organisation
- Minimum 5 years of experience in project management or programme management
- Previous experience in direct or matrix management of large teams
- Effective leadership people management communications and influencing skills
- Excellent skills in drafting presentations reports communications and other deliverables
- Experience delivering a range of complex projects
- Hold relevant project management qualifications (e.g. Prince II Agile)
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
