Business Analyst

Roles and responsibilities

• Establish people-centric business strategies for our clients, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational, and organizational level.
  
• Observe and collaborate with our user research team to understand user needs, identify design opportunities and create meaningful user experiences.
  
• Assist in the collection of research materials from a wide variety of client materials, interviews, external sources, analytics, and data sources.
  
• Contribute to the project to ensure it meets client needs, as per stakeholder needs and business conversations.
  
• Research and assist with communicating insightful, fresh messages for our clients and colleagues.
  
• Assist with creating quality, insightful, and confidence-inspiring client deliverables.
  
  
• Working together, we will:





• Have specific opportunities to use our craft to make a difference in people’s lives.
  
• Engage in ongoing activities that enable us to learn, practice, and evolve our discipline.
  
• Collaborate on products and services that change the way our clients do business.
  
  
• Set yourself apart:





• Experience with Excel and/or other analysis tools, PowerPoint, Keynote and/or Adobe Creative Suite for presentation purposes. Familiarity with InVision, Sketch, or other prototyping methods. Ability to learn how to use new tools in real time.
  
• History of tackling and solving complex business or academic challenges; a strong personal mission to help find truths and challenge orthodoxies.
  
• Proven history of delivering results.
  
• Basic knowledge of the Business Design landscape, including but not limited to design intelligence, measurement, KPIs, organizational change, design storytelling, design thinking, culture change, coaching, business/investment case generation, and product management.
  
• Awareness of Service Design and product design.

Desired candidate profile

1. Business Process Analysis

• Process Mapping: Identifying, documenting, and analyzing current business processes (e.g., using flowcharts, SIPOC diagrams, or Business Process Model and Notation (BPMN)).
• Process Optimization: Recommending process improvements to increase efficiency, reduce costs, and improve performance.
• Root Cause Analysis: Investigating and identifying the root causes of inefficiencies, problems, or bottlenecks in business processes.

2. Requirements Gathering and Documentation

• Requirements Elicitation: Collaborating with stakeholders (e.g., business owners, IT teams, end users) to gather and clarify business requirements.
• Business and Functional Requirements: Documenting both business requirements (high-level goals) and functional requirements (specific needs or features) for projects or systems.
• Use Cases and User Stories: Writing use cases, user stories, or acceptance criteria to communicate the requirements in an understandable format for development teams.

3. Stakeholder Management and Communication

• Stakeholder Engagement: Building and maintaining relationships with key stakeholders, including business leaders, project managers, and technical teams, to ensure alignment.
• Effective Communication: Communicating complex technical and business concepts clearly and concisely to both business and technical stakeholders.
• Conflict Resolution: Managing conflicts between stakeholders and ensuring consensus is reached on key decisions.
• Facilitation Skills: Leading workshops, meetings, or focus groups to facilitate discussions and gather insights from stakeholders.

4. Data Analysis and Reporting

• Data Gathering: Collecting and analyzing data from various sources to identify trends, patterns, and insights.
• Data Interpretation: Interpreting business data to identify opportunities for improvement, track key performance indicators (KPIs), and support decision-making.
• Reporting and Dashboards: Creating reports and dashboards that clearly present findings to stakeholders, often using tools like Excel, Power BI, or Tableau.

5. Technical Skills

• Business Systems Knowledge: Understanding the business applications, systems, and software tools that support business processes (e.g., ERP systems like SAP or Oracle).
• Data Modeling: Creating data models, including entity-relationship diagrams or data flow diagrams, to represent how information flows through systems.
• Technical Specifications: Translating business requirements into detailed technical specifications for development teams.
• Software Development Life Cycle (SDLC): Familiarity with the stages of the SDLC (e.g., Agile, Waterfall) to understand how projects move from initiation to completion.

6. Problem-Solving and Analytical Thinking

• Critical Thinking: Approaching business problems logically and systematically to identify solutions and optimize processes.
• Root Cause Analysis: Using techniques like the 5 Whys or Fishbone diagram to identify the root causes of business problems.
• Solution Design: Helping design solutions that address business needs, align with organizational goals, and deliver measurable outcomes.