Front Desk Agent
Posted on :
29-01-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a friendly professional and customeroriented Front Desk Agent to join our team in Dubai. The ideal candidate will be the first point of contact for guests ensuring a warm welcome efficient checkin and checkout processes and providing exceptional customer service to enhance the guest experience.
Key Responsibilities:
- Greet guests upon arrival and ensure a smooth checkin and checkout process.
- Provide excellent customer service addressing guest inquiries and requests promptly and professionally.
- Manage reservations room assignments and billing using hotel management software.
- Handle phone calls emails and other guest communications efficiently.
- Maintain a clean and organized front desk area.
- Assist guests with information about hotel services local attractions and transportation options.
- Resolve guest complaints or escalate issues to the appropriate department.
- Coordinate with housekeeping and other departments to ensure guest needs are met.
- Process payments and manage cash or card transactions securely.
- Maintain accurate guest records and ensure compliance with hotel policies.
Requirements
Qualifications and Skills:
- High school diploma or equivalent; a degree in hospitality management is a plus.
- Previous experience as a Front Desk Agent Receptionist or in a customer service role is preferred.
- Proficiency in hotel management software (e.g. Opera PMS or similar).
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a proactive attitude.
- Fluency in English; knowledge of Arabic or additional languages is an advantage.
- Ability to work flexible shifts including nights weekends and holidays.
Benefits
Compensation:
- Competitive salary based on experience and qualifications.
- Benefits include health insurance annual leave employee discounts and other perks as per UAE labor law.
Employment Type
Full Time
Key Skills
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