IT Technical Support Executive
Posted on :
14-01-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Overview:
We are seeking a dedicated and skilled IT Tech Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to users maintaining hardware and software systems and ensuring the smooth operation of IT infrastructure.
Key Responsibilities
Technical Support:
- Provide firstlevel technical support for hardware software and network issues.
- Respond promptly to helpdesk tickets phone calls and emails.
- Diagnose and resolve ITrelated problems efficiently.
- Provide firstlevel technical support for hardware software and network issues.
System Maintenance:
- Perform regular updates upgrades and patches for hardware and software.
- Monitor and maintain computer systems and networks.
- Ensure data backup processes are functional and reliable.
- Perform regular updates upgrades and patches for hardware and software.
User Assistance:
- Set up new user accounts and manage access controls.
- Provide training and guidance to endusers on using IT resources effectively.
- Create and maintain technical documentation for endusers and IT processes.
- Set up new user accounts and manage access controls.
Troubleshooting and Repairs:
- Troubleshoot hardware and software issues on desktops laptops printers and other peripherals.
- Replace or repair defective hardware components.
- Troubleshoot hardware and software issues on desktops laptops printers and other peripherals.
Collaboration:
- Work closely with other departments to identify and address IT needs.
- Coordinate with external vendors for procurement and repairs.
- Work closely with other departments to identify and address IT needs.
Requirements
Experience:
- Proven experience in IT support or a similar role (13 years preferred).
- Familiarity with Windows macOS and Linux operating systems.
- Experience with Active Directory Office 365 and remote desktop tools.
Technical Skills:
- Strong knowledge of computer hardware and peripherals.
- Proficiency in diagnosing and resolving technical issues.
- Basic understanding of networking concepts (TCP/IP DNS DHCP).
- Familiarity with ticketing systems and IT service management tools.
Soft Skills:
- Excellent problemsolving and analytical skills.
- Strong verbal and written communication abilities.
- Ability to manage time effectively and prioritize tasks.
- High level of patience and a customerservice mindset.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobs.ae is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
