Inside Sales Director

Roles and responsibilities

Team Leadership and Development:

• Train, mentor, and lead a team of Sales Account Managers, telesales executives, and coordinators
• Foster a culture of excellence by providing ongoing coaching, feedback, and development opportunities
• Drive team productivity, ensuring 100% accuracy and adherence to performance goals
• Assist in recruiting and onboarding new team members

Sales Strategy and Execution:

• Develop and implement strategies to upsell dubizzle cars services to car buyers
• Set and track sales targets for the team, ensuring alignment with organizational goals
• Monitor and analyze team performance metrics, providing insights and actionable plans for improvement
• Prepare and present monthly, quarterly, and annual sales forecasts

Customer Experience and Satisfaction:

• Ensure the delivery of exceptional customer service by addressing inquiries, resolving complaints, and managing escalations effectively
• Occasionally meet clients to strengthen relationships and identify additional sales opportunities

Operational Excellence:

• Oversee the team's adherence to company regulations, quality standards, and performance goals
• Conduct regular team meetings to communicate updates, share best practices, and reinforce expectations
• Generate detailed reports on team performance, sales trends, and mission-related objectives

Collaboration and Innovation:

• Partner with cross-functional teams to refine sales processes, optimize tools, and improve the customer journey
• Identify and implement innovative approaches to enhance upselling effectiveness and team efficiency

Requirements

• Bachelor's degree in Business, Sales, Marketing, or a related field (preferred)
• Minimum 8 years of sales experience, including 4+ years in a leadership role managing telesales or inside sales teams
• Proven experience in selling automotive value-added services, including car insurance, warranties, and related offerings
• Demonstrated success in driving upselling initiatives and achieving revenue targets
• Proficiency in using CRM platforms
• Strong understanding of inside sales processes and performance tracking
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving capabilities
• Effective team management and motivational skills
• Ability to design and execute sales strategies with measurable outcomes
• Results-oriented with a focus on achieving and exceeding targets
• Innovative and adaptable in resolving challenges with creative solutions
• Highly organized and detail-oriented to manage multiple priorities effectively
• Strong passion for the automotive industry and customer-focused sales
• Ability to thrive in a fast-paced, results-driven environment
• Willingness to travel occasionally for client meetings or team development activities

Desired candidate profile

1. Sales Leadership and Management

• Team Leadership: Ability to motivate, coach, and develop a sales team, ensuring that team members have the resources and support to succeed.
• Goal-Oriented: Strong ability to set, track, and achieve sales targets and KPIs. Comfort with performance-based environments.
• Coaching and Mentoring: Helping team members grow their skills and improve their performance through coaching, feedback, and professional development.

2. Strategic Thinking and Planning

• Sales Strategy: Developing and executing strategic plans to meet and exceed revenue goals. Ability to think long-term and set a clear vision for the sales team.
• Forecasting: Expertise in using data and past sales performance to predict future sales trends and make accurate forecasts.
• Market Analysis: Ability to analyze market conditions, customer trends, and competitor activity to shape sales strategies.

3. Communication and Negotiation

• Effective Communication: Strong verbal and written communication skills, with the ability to present and negotiate with clients, senior leadership, and cross-functional teams.
• Negotiation: Expertise in negotiating contracts, pricing, and terms with clients to close deals that are beneficial to both the client and the company.
• Client Engagement: Ability to foster meaningful relationships with key decision-makers and stakeholders within client organizations.

4. Problem-Solving and Decision-Making

• Issue Resolution: Ability to address complex customer issues, escalations, and conflicts in a way that fosters positive outcomes.
• Critical Thinking: Strong analytical skills to assess situations, identify problems, and propose effective solutions.
• Adaptability: Ability to pivot sales strategies in response to market changes, new customer needs, or organizational changes.

5. Sales Tools and CRM Expertise

• CRM Tools: Proficiency in using CRM systems like Salesforce, HubSpot, or Zoho CRM to manage sales pipelines and track team performance.
• Sales Enablement Tools: Familiarity with sales enablement platforms, email automation tools, and other sales productivity tools to streamline the sales process.

6. Time Management and Organizational Skills

• Multi-tasking: Ability to handle multiple priorities and projects simultaneously while ensuring deadlines are met.
• Delegation: Effective in delegating tasks and responsibilities to ensure team members are focusing on high-impact activities.
• Organization: Strong organizational skills to keep track of accounts, sales leads, meetings, and internal communications.

Qualifications and Experience

• Education: A Bachelor’s degree in business, marketing, or a related field is often required. A Master’s degree or specialized certifications in sales leadership (e.g., Certified Sales Leader (CSL)) may be a plus.
• Experience: Typically requires 5-10 years of experience in inside sales, with at least 3-5 years in a managerial or leadership role. Experience managing large teams and driving sales growth is essential.
• Industry Knowledge: Experience in the industry you are selling in (e.g., technology, healthcare, finance) can be an asset, as it enables you to better understand the needs and pain points of your target customers.
• Proven Track Record: Demonstrated success in meeting or exceeding sales targets, managing large accounts, and improving sales team performance.

Tools and Technologies

• CRM Software: Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics 365.
• Sales Productivity Tools: Outreach, SalesLoft, LinkedIn Sales Navigator.
• Communication Platforms: Zoom, Slack, Microsoft Teams for virtual meetings and collaboration.
• Data Analytics: Tableau, Google Analytics, Microsoft Power BI to analyze sales data and make informed decisions.
• Marketing Automation: Tools like Marketo or Mailchimp to support inbound sales efforts.