Concierge Supervisor
Posted on :
13-01-2025
Employer Active
1 Vacancy
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Job Description
Join our team as a Concierge Supervisor in the heart of Dubais vibrant lifestyle luxury hospitality industry! Were looking for an enthusiastic and customerfocused professional to lead our concierge team in delivering exceptional experiences to our guests.
- Oversee the daytoday operations of the concierge desk ensuring smooth and efficient service delivery
- Provide exemplary customer service offering personalized assistance and recommendations to enhance guest stays
- Handle guest inquiries requests and complaints promptly and professionally striving for swift resolutions
- Coordinate with other hotel departments to fulfill guest needs efficiently
- Manage guest arrivals and departures including luggage handling transportation arrangements and room assignments
- Maintain comprehensive knowledge of local attractions restaurants and events to provide informed recommendations
- Provide guidance training and support to the concierge team fostering a culture of excellence and teamwork
- Assist in scheduling and coordinating staffing levels to ensure adequate coverage
- Conduct regular performance evaluations and provide constructive feedback to team members
- Build strong relationships with guests to anticipate their needs and exceed expectations
- Coordinate VIP amenities special requests and personalized experiences for VIP guests and repeat clientele
- Handle confidential and sensitive information with discretion and professionalism
- Maintain accurate records of guest preferences transportation arrangements and activity bookings
- Utilize hotel management software to track guest requests maintain inventory and generate reports as needed
- Assist in managing the concierge budget and controlling expenses effectively
Qualifications :
- Previous experience in a supervisory role within a luxury hotel concierge department
- Exceptional customer service skills with a genuine passion for exceeding guest expectations
- Strong communication and interpersonal abilities
- Excellent problemsolving skills and ability to think on your feet
- Outstanding organizational skills with the ability to multitask and prioritize in a fastpaced environment
- Proficiency in hotel management software and Microsoft Office Suite
- Indepth knowledge of local attractions dining and entertainment options in Dubai and surrounding areas
- Fluency in English; additional languages are a plus
- Flexibility to work various shifts including weekends and holidays
- Physical ability to stand for extended periods and assist with luggage handling when necessary
- Detailoriented approach with a commitment to maintaining high standards of service
- Ability to lead and motivate a team in a supportive and professional manner
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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