Learning Associate

Roles and responsibilities

• Willing to work flexible schedules / shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training, observation and coaching to the AMET standard
• Ensure training records are kept up to date through the console
• Ensure AMET training materials are kept and delivered against AMET standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• All tests/ audits are completed and responses are tracked
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support AMET level projects with feedback and improvements
  

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
  

Preferred Qualifications

• High school or equivalent

Desired candidate profile

. Instructional Design

• Knowledge of instructional design principles to create effective and engaging training programs.
• Familiarity with learning methodologies, such as ADDIE (Analyze, Design, Develop, Implement, Evaluate), and tools like Articulate or Adobe Captivate for eLearning development.

2. Communication Skills

• Strong verbal and written communication skills to deliver content clearly and interact effectively with employees.
• Ability to present information engagingly during training sessions or workshops.

3. Project Management

• Ability to manage multiple training projects simultaneously, ensuring they are completed on time and within budget.
• Organizational skills to coordinate logistics for training events, including scheduling, materials preparation, and venue arrangements.

4. Assessment and Evaluation

• Ability to assess employees' learning needs and evaluate the effectiveness of training programs.
• Experience with creating surveys, tests, and other tools to evaluate training outcomes and determine areas for improvement.

5. Learning Technologies

• Familiarity with learning management systems (LMS) such as Moodle, TalentLMS, or Cornerstone to deliver training content and track progress.
• Knowledge of eLearning platforms and how to integrate technology into the learning experience.

6. Content Development

• Ability to create training materials, including presentations, manuals, handouts, and videos.
• Skills in adapting content for different learning styles and using various media (e.g., videos, infographics, interactive content) to enhance the learning experience.

7. Collaboration and Teamwork

• Ability to work effectively with internal stakeholders, including department heads, HR, and subject matter experts (SMEs) to identify training needs and design relevant content.
• Collaborative approach to support the overall learning and development strategy within the organization.

8. Problem-Solving

• Ability to identify challenges in training programs and find innovative solutions to overcome barriers to learning.
• Skills in troubleshooting technical issues related to training delivery or learning management systems.