FB Server

Roles and responsibilities

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to his/her superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
  • Grooming is impeccable and in accordance with ICHG personal presentation standards
  • Outlet equipment is clean
  • Equipment is sorted and stored
  • Glassware is polished
  • Flatware is polished
  • China is clean
  • Waiter stations are prepared
  • Cutlery is placed for buffet and table service
  • Tables are set
  • Reservations are read and familiarized
  • Special occasions are ready
  • Music is on
  • Lighting is on
  • Outlet is ready for service and guest comfort
• Carries out effective service by ensuring
  • Carries out effective beverage service by ensuring:
  • Beverages are upsold and regularly replenished, abiding by responsible alcohol service regulations
  • Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
  • Promoting and selling cocktails to guests
  • Making and presenting cocktails
  • Coffee and tea are served hot and in accordance with standard
  • Take appropriate action to resolve guest complaints
  • Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned
  • Guests are greeted and seated
  • Daily specials are explained and upsell
  • Food orders are processed accurately
  • Trays and tray jacks are effectively used
  • Food orders are taken quickly
  • Payment methods are handled accurately
  • Working areas are cleaned and re-set quickly
  • Bar is clean
  • Used ashtrays are regularly cleaned
  • Guests are conversed with in relation to the food and beverage products

What we need from you:

• Great communication skills
• Ability to work in a team and in different functions
• Warm and inviting personality
• Ability to think calmly under pressure
• Willingness to learn open-mindedly
• Willingness to work with a flexible schedule and responds positively to changing requirements including the performance of any tasks requested of you
• Passion of food and curiosity
• Basic organisation skills in restaurant operation

Desired candidate profile

1. Customer Service Excellence

• Providing warm, friendly, and attentive service to guests.
• Anticipating guest needs and exceeding expectations.
• Addressing complaints or concerns promptly and professionally.

2. Communication Skills

• Clear and professional verbal communication when taking orders or explaining menu items.
• Active listening to ensure accurate order-taking and understanding guest preferences.
• Coordination with kitchen staff and other team members for smooth service.

3. Menu Knowledge

• Familiarity with the menu, ingredients, preparation methods, and allergens.
• Ability to make recommendations based on guest preferences.
• Staying updated on daily specials, promotions, and pairing options (e.g., wine and food pairings).

4. Multitasking and Time Management

• Handling multiple tables and orders simultaneously without compromising service quality.
• Prioritizing tasks during busy periods to ensure timely delivery.
• Managing time efficiently to meet service standards.

5. Attention to Detail

• Ensuring orders are accurate and presented attractively.
• Monitoring table settings, cleanliness, and guest needs throughout the meal.
• Noticing and addressing small details that enhance the guest experience.

6. Teamwork and Collaboration

• Coordinating with fellow servers, bartenders, and kitchen staff for smooth operations.
• Assisting team members during busy shifts or challenging situations.
• Contributing to a positive and supportive work environment.

7. Upselling and Sales Skills

• Recommending additional items such as appetizers, desserts, or beverages.
• Suggesting upgrades or pairings to enhance the dining experience.
• Contributing to revenue goals while maintaining guest satisfaction.

8. Physical Stamina

• Ability to stand, walk, and carry trays for extended periods.
• Managing the physical demands of lifting heavy items or working long hours.

9. Problem-Solving and Conflict Resolution

• Addressing guest concerns with empathy and finding immediate solutions.
• Handling unexpected situations, such as delays or order errors, calmly and professionally.

10. Knowledge of Safety and Hygiene Standards

• Adhering to food safety regulations and cleanliness protocols.
• Ensuring that food and beverages are served in compliance with health standards.
• Maintaining personal hygiene and a neat appearance.

11. Adaptability

• Adjusting to different shifts, guest demands, or unexpected changes in the workload.
• Staying composed and resourceful in fast-paced or high-pressure environments.

12. Cultural Awareness

• Providing service that respects and accommodates diverse cultural preferences.
• Understanding international dining etiquette if applicable.