Royal Service Agent Telephone Operator
Posted on :
05-12-2024
Employer Active
1 Vacancy
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Job Description
The Position
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotels standards.
KEY ROLES & RESPONSIBILITIES
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Sofitel Standards
- Accurately record and control wakeup calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Page staff member when requested
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Bill call costs
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire bomb scare and other critical situations
- Advise defects on switchboard equipment to Supervisor
- Maintain a clean work environment
- Maintain detailed knowledge of the Hotels fire life and safety system
- Adhere to OH&S policies and procedures
Qualifications :
PERSONAL ATTRIBUTES
- Written and verbal communication skills in English
- Able to develop rapport with Colleagues and Management staff
- Ability to work cohesively with coworkers as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Ability to promote positive relations with all hotel guests & patrons
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multicultural environment
QUALIFICATIONS
- Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
- Minimum 1 year relevant experience preferably in a four or five star hotel
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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