Housekeeping Attendant
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Job Description
Housekeeping Attendant
Passionate about Housekeeping As a Housekeeping Attendant you will work with your team to create unforgettable experiences for our guests.
To provide a consistent housekeeping service to guest rooms balconies bathrooms restaurants public areas and circulatory areas that meets the hotels standards for cleanliness and presentation.
KEY ROLES & RESPONSIBILITIES
- Cleans and maintains areas of responsibility according to set standards and procedures
- Replenish guest supplies
- Ensure guests requests are promptly and courteously met
- Report damage or malfunction in hotel rooms/areas to Supervisor
- Maintain equipment in a proper state of cleanliness and repair
- Maintain a section room report as well as a daily productivity report
- Attend daily briefings with supervisor and takes on daily assigned tasks
- Reports lost and found articles to the housekeeping office immediately
- Handle guest complaints reporting them to Supervisor immediately
- Report unusual behavior/activities in guestroom floors/ public areas to Supervisor
- Record room status in allocated section accurately
- Comply with hotels health safety and hygiene policy
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Carry out valet services when required (e.g. delivery of linen processing laundry orders)
- Fully understands the difference in guest levels (VIPs) and Room Categories
- Must adhere to all Lost and Found procedures
- Proper follow up of HK SOPs
- Must comply with all fire evacuation procedures and first aid trainings
- Must comply with Sofitel grooming standards
- To attend proper trainings and have best conduct at work
Qualifications :
PERSONAL ATTRIBUTES
- Good organizational skills
- Good level of engagement with guests
- Good knowledge of Housekeeping Operations
QUALIFICATIONS
- Secondary education
- Good Housekeeping knowledge
EXPERIENCE
Minimum 2 years experience in a similar capacity in a luxury hotel environment.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
