Team Lead

Roles and responsibilities

The OCM Lead is a critical role in driving successful digital transformation initiatives. This position is responsible for leading and managing organizational change management activities to ensure smooth adoption of new technologies, processes, and systems. The ideal candidate will possess a deep understanding of change management principles and methodologies, strong leadership skills, and the ability to influence stakeholders at all levels.

Responsibilities:

• Develop and Implement OCM Strategy:
• Develop and execute a comprehensive OCM strategy aligned with the overall digital transformation project plan.
• Identify key stakeholders and assess their impact on the change process.
• Develop effective change management plans, including communication plans, training programs, and resistance management strategies.
  

Lead Change Management Activities:

• Conduct impact assessments ‘CIA’ to identify potential risks and opportunities associated with the change.
• Develop and deliver targeted communication messages to various stakeholder groups.
• Design and implement effective training programs to equip employees with the necessary skills and knowledge.
• Facilitate workshops and meetings to engage stakeholders and address concerns.
• Monitor and measure the effectiveness of change management initiatives.
• Adjust strategies and plans as needed to ensure successful adoption.
  

Build Strong Relationships:

• Collaborate closely with project managers, business analysts, and technical teams to ensure alignment of OCM activities with project timelines and goals.
• Build strong relationships with key stakeholders, including executives, managers, and employees.
• Influence and persuade stakeholders to support the change initiative. Restricted
  

Measure and Report on Progress:

• Track key performance indicators (KPIs) to measure the success of change management initiatives.
• Prepare regular reports on the progress of OCM activities.
• Identify lessons learned and share best practices.
  

Qualifications and Skills:

• Proven experience in leading OCM activities for large-scale digital transformation projects.
• Strong understanding of change management methodologies and frameworks (e.g., ADKAR, Prosci).
• Excellent communication and interpersonal skills, both written and verbal.
• Strong analytical and problem-solving skills.
• Ability to influence and persuade stakeholders at all levels.
• Experience in developing and delivering effective training programs.
• Proficiency in project management tools and techniques.
• Strong attention to detail and organizational skills.
  

Desired Qualifications:

• Certification in change management (e.g., Prosci, Change Management Institute)
• Experience with specific digital transformation technologies (e.g., cloud computing, AI, machine learning, SDLC)
• Knowledge of industry best practice
  

Desired candidate profile

Team Leadership and Supervision

1. Team Guidance and Support

   • Providing day-to-day leadership and direction to team members.
   • Offering support to solve problems, clarify doubts, and encourage high performance.

2. Task Delegation

   • Assigning specific tasks to team members based on their skills, experience, and current workload.
   • Ensuring that workloads are balanced, and tasks are completed within the required deadlines.

3. Motivating the Team

   • Inspiring and motivating team members to stay engaged, focused, and committed to achieving team goals.
   • Encouraging team cohesion and fostering a positive work environment.

4. Performance Management

   • Monitoring and evaluating the performance of individual team members.
   • Providing constructive feedback, coaching, and support to help team members improve and develop their skills.

Communication and Collaboration

1. Facilitating Communication

   • Ensuring open, effective communication within the team and with other departments or teams.
   • Hosting regular team meetings to discuss progress, challenges, and next steps.

2. Collaboration with Other Teams

   • Coordinating with other teams or departments to ensure that the team’s work aligns with organizational objectives and integrates smoothly with other initiatives.
   • Helping resolve inter-team issues and facilitating collaboration across departments.

3. Conflict Resolution

   • Addressing and resolving conflicts that may arise within the team.
   • Promoting a culture of respect, collaboration, and mutual support.

Project and Task Management

1. Project Planning and Execution

   • Collaborating with management to set team goals and project timelines.
   • Ensuring that the team adheres to deadlines and delivers results in accordance with the project plan.

2. Resource Management

   • Ensuring that the team has the necessary tools, resources, and support to complete tasks effectively.
   • Identifying and addressing resource gaps or obstacles that may hinder progress.

3. Tracking and Reporting Progress

   • Keeping track of team progress and ensuring that tasks and projects are on schedule.
   • Reporting progress to upper management or other stakeholders, including challenges faced and steps taken to overcome them.