Dispatch Officer

Roles and responsibilities

Work Location: Abu Dhabi

Job Type: Contract - Full Time

Contract Duration: 1 year (Renewable)

Benefits: Visa + Medical Insurance

Nationalities required: Any Nationality & UAE Nationals can apply.

Candidates inside UAE only will be considered.

Job Objective

Assist in the checking of materials and supplies, reporting when stock is low, reporting damages and discrepancies for accounting, reimbursement and record-keeping

purposes, while ensuring compliance with the internal policies, procedures, and standards of the company as well as Guidelines related to laws and regulations in the UAE.

Main Responsibilities

Operational Tasks

• Maintain receipts, records, and withdrawals from the stockroom.
• Receive and forward all types of goods and deliveries in and out of the department to the correct point of storage area.
• Follow all standards for issuing and receiving stock within the store's area of operation.
• Monitor and take inventory on a regular basis to compile orders based on par levels or needs.
• Maintain clear and organized records to ensure all reports and invoices are filed and stored properly.
• Perform other stock-related duties, including returning, packing, pricing, and labeling supplies.
• Inspect deliveries for damage or discrepancies, reporting these to accounting for reimbursements and record keeping.
• Rotate stock and coordinate the disposal of surpluses.
• Ensure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory control.
• Coordinate the handling of freight, the movement of equipment, and necessary minor repairs.
  

Common Responsibilities

• Work together with all organizational units of the company; To ensure smooth operation.
• Work with employees to ensure compliance with all company laws, procedures and controls regarding health, safety and environmental
  

policies.

• The obligation to maintain the confidentiality of information in all transactions, and not to inform any third party about the privacy of the work.
• Commitment to any other work or tasks related to the functions of the position as directed by the line manager.

Desired candidate profile

1. Communication Skills

• Verbal Communication: Clear and concise interaction with drivers, field staff, and clients.
• Written Communication: Maintaining accurate logs, reports, and correspondence.
• Active Listening: Understanding instructions or requests to relay effectively.

2. Organizational Skills

• Scheduling: Coordinating and managing dispatch schedules for efficiency.
• Time Management: Prioritizing tasks and ensuring timely dispatches.
• Record-Keeping: Maintaining detailed logs of dispatched services, personnel, or deliveries.

3. Problem-Solving and Critical Thinking

• Quick Decision-Making: Addressing emergencies, rerouting, or managing delays effectively.
• Conflict Resolution: Mediating disputes between clients, drivers, or field teams.
• Adaptability: Adjusting to unexpected changes in plans or emergencies.

4. Technical Skills

• Dispatch Software Proficiency: Familiarity with tools like Fleetmatics, GPS tracking systems, or custom dispatch applications.
• GPS and Navigation Knowledge: Understanding routes, maps, and locations to guide drivers.
• Basic IT Skills: Proficiency in Microsoft Office or Google Workspace for documentation.

5. Interpersonal Skills

• Team Coordination: Effectively collaborating with team members and field personnel.
• Customer Service: Ensuring client satisfaction by addressing concerns or complaints.
• Empathy and Patience: Supporting drivers or team members under stress.

6. Multitasking Abilities

• Handling multiple communication channels (phone, radio, email) simultaneously.
• Balancing administrative duties with real-time dispatch needs.

7. Knowledge of Safety and Regulations

• Understanding transportation or field safety protocols.
• Familiarity with industry regulations, such as road safety laws or company compliance standards.