Operations Project Manager

Roles and responsibilities

1. Project Management

• Project Planning: Developing detailed project plans that outline tasks, deadlines, resource allocation, and dependencies.
• Scheduling and Budgeting: Managing project timelines and budgets to ensure resources are efficiently allocated and costs are controlled.
• Risk Management: Identifying potential risks to project success and developing mitigation strategies.
• Agile and Waterfall Methodologies: Familiarity with various project management methodologies, such as Agile and Waterfall, to adapt to the project needs.

2. Operations Management

• Process Optimization: Identifying inefficiencies in operational processes and implementing changes to improve productivity and reduce costs.
• Resource Allocation: Ensuring that the necessary resources (personnel, tools, technology, etc.) are available for the project’s success.
• Continuous Improvement: Driving initiatives focused on improving operational workflows and performance, often through Lean, Six Sigma, or other methodologies.

3. Leadership and Team Coordination

• Cross-Functional Collaboration: Working closely with teams across different departments (operations, HR, IT, finance, etc.) to ensure project success.
• Team Leadership: Leading project teams, assigning tasks, and providing guidance and support to ensure that project goals are met.
• Stakeholder Management: Communicating regularly with key stakeholders, including senior leadership, to ensure alignment with project objectives and business goals.

4. Problem-Solving and Decision Making

• Issue Resolution: Quickly identifying problems and implementing solutions to keep projects on track.
• Decision Making: Making timely, data-driven decisions to resolve conflicts or unforeseen challenges.
• Analytical Thinking: Using data and analytics to assess operational performance and make informed decisions.

5. Communication and Reporting

• Project Reporting: Providing regular updates on project progress, risks, and outcomes to leadership and stakeholders.
• Documentation: Maintaining comprehensive documentation of project plans, processes, and outcomes for future reference and continuous learning.
• Clear Communication: Ensuring that all team members and stakeholders understand the project's goals, timelines, and responsibilities.

6. Change Management

• Managing Organizational Change: Overseeing changes to operational processes or systems and ensuring they are smoothly integrated into the existing workflow.
• Training and Support: Providing training to employees and teams on new processes, systems, or tools that are being introduced as part of the project.
• Employee Engagement: Ensuring that employees are engaged and supported during times of change to maintain morale and productivity.

Desired candidate profile

The Project Manager FMCG, Operations in a Retail Discount is responsible for overseeing and executing key operational projects under Area Managers aimed at enhancing the overall efficiency, profitability, and customer experience within the assigned stores. The role requires a strong project management skills, able to work with cross-functional teams, manage multiple projects simultaneously, and implement process improvements across the stores.

ROLE PROFILE

• Monitor and direct the implementation of goals, objectives, policies, procedures, and work standards where applicable for the assigned project.
• Liaise with key stakeholders to assure availability of projects assessment and charters.
• Maintain a cost control system throughout the project, providing regular financial updates to the management.
• Monitor progress and minimize actual and potential delays to the project .
• Highlight risks associated with potential delays or deviations from milestones, and propose corrective actions towards achieving goals .
• Liaise with vendors and related third parties that may be involved with the project delivery.
• Coordinate internal resources and third parties (Asset team, Merchandiser, IT, Security, etc.) for the flawless execution of projects.
• Ensure lessons learnt, workshops and documentation are prepared and made available for the benefit of future projects.
  

Requirements

• Bachelor’s Degree in Business Administration or relevant to the role.
• PMP is preferred.
• Minimum 5 years in in FMCG operations or project management.
• Excellent communication and presentation skills.