Lead Technician

Roles and responsibilities

A Technician is a skilled professional responsible for installing, maintaining, repairing, and troubleshooting equipment, machinery, or systems across various industries. Technicians may specialize in areas such as IT, electronics, mechanical systems, or industrial equipment. Below is an overview of the key skills, responsibilities, and career growth opportunities for a Technician:

Key Skills for a Technician

1. Technical Expertise

• Hands-On Skills: Proficiency in using tools and equipment specific to the industry (e.g., power tools, diagnostic instruments).
• System Knowledge: Deep understanding of the systems, machinery, or technology being worked on (e.g., HVAC, computers, or electrical systems).
• Troubleshooting: Diagnosing problems in machinery or systems and determining the appropriate solution.
• Maintenance: Performing regular checks and repairs to keep equipment in optimal condition.

2. Problem-Solving Skills

• Analytical Thinking: Quickly identifying issues and determining root causes.
• Creative Solutions: Finding effective, practical solutions to technical problems.
• Attention to Detail: Ensuring that repairs or installations are done correctly to prevent future issues.

3. Technical Documentation

• Manuals and Schematics: Ability to read and interpret technical manuals, blueprints, and diagrams.
• Recording Maintenance Logs: Keeping track of repairs, upgrades, or maintenance work for future reference and compliance.

4. Communication Skills

• Verbal Communication: Explaining technical issues to customers or team members clearly and concisely.
• Customer Interaction: Addressing customer questions and providing explanations about repairs or installations.
• Team Collaboration: Working with other technicians or departments to complete tasks efficiently.

5. Safety Knowledge

• Compliance: Adhering to safety standards and regulations in your industry (e.g., OSHA regulations, electrical codes).
• Risk Awareness: Identifying and mitigating potential hazards when working with complex machinery or systems.

6. Time Management

• Efficiency: Completing tasks within set deadlines.
• Prioritization: Handling multiple tasks or jobs simultaneously, ensuring all are completed on time.

Key Responsibilities

• Install, test, and configure equipment or machinery for clients.
• Troubleshoot and repair malfunctioning systems, components, or equipment.
• Conduct regular maintenance and inspections of systems and equipment.
• Keep up-to-date with technological advancements in your field and learn new systems.
• Collaborate with other team members to solve technical issues or improve operations.
• Provide on-site or remote technical support and assistance to customers.
• Document repairs, maintenance, and service records for tracking and reporting.
• Ensure compliance with safety standards and regulations while performing technical tasks.
• Assist in training or mentoring junior technicians or staff.

Career Path

• Entry-Level Roles: Technician, Field Technician, Maintenance Worker, Service Technician.
• Mid-Level Roles: Senior Technician, Lead Technician, Maintenance Supervisor, Service Manager.
• Senior Roles: Technical Support Manager, Operations Manager, Engineering Technician, Technical Specialist.

Desired candidate profile

The technician is responsible for ensuring that all assets are in proper working condition and maintained regularly as per standards. The role holder supports the Facility manager in maintenance planning, execution and communication.

ROLE PROFILE

• Prepare reports and schedule of all the future maintenance activities in coordination with the store and internal stakeholders to ensure smooth operation.
• Conduct store inspections in line with annual maintenance plans and agreement terms.
• Prepare reports on issues related to contractor performance for timely resolution and improvements and provide support for incidents in a timely manner and take appropriate initiatives in case of emergencies.
• Handle the stock of maintenance consumables and critical spare parts to ensure availability at all times.
• Maintain communication in compiling the documents related to maintenance and equipment activities as per the internal guidelines.
  

Requirements

• High School Diploma or equivalent
• Relevant maintenance certification is preferred
• 3+ years of relevant experience, 1+ years in the retail industry
• Highly organized with strong multitasking skills
• Good problem-solving skills and project management skills