Roles and responsibilities
The Beauty Advisor will be responsible for promoting the Company and brand through effective sales and excellent customer service, by identifying customer needs and demonstrating in-depth product knowledge. To be aware of and achieve sales targets in line with Company policies and guidelines.
ROLE PROFILE
- Greet and serve all customers, demonstrating excellent customer service as per brand standards
- Deal effectively with customer concerns and ensure timely and effective resolution.
- Achieve sales targets in line with Company guidelines.
- Identify customer needs by asking open ended questions, using product knowledge to make recommendations, taking opportunities to suggest add-on sales appropriately.
- Ensure awareness and understanding of product range knowledge, and in-store promotion details, sharing the information with customers to encourage sales.
- Responsible for opening, closing and operating the cash registers at the start or end of the business trading day; perform tasks including but not limited to receiving payments in all authorized modes, issuing receipts / bills against payments counting
- Ensure store opening checklists are completed in a timely manner, with responsibility for all stock availability, records of the same and timely replenishment.
- Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
REQUIREMENTS
- High School Certificate
- Minimum 1-2 years industry experience
- Customer service skills
- Selling Skills
- Beauty products & skin care expertise
Desired candidate profile
. Product Knowledge
- Skincare and Makeup Expertise: Understanding skin types, makeup techniques, and product compatibility.
- Haircare and Fragrance Knowledge: Advising on hair treatments, fragrances, and styling products.
- Brand Familiarity: Staying updated on the features, benefits, and differences of various beauty brands.
2. Customer Service Skills
- Active Listening: Understanding customer needs and preferences.
- Personalized Recommendations: Suggesting products based on individual requirements.
- Problem-Solving: Addressing complaints or concerns about product use or results.
3. Sales and Marketing Skills
- Upselling and Cross-Selling: Promoting complementary products or bundles.
- Achieving Sales Targets: Driving revenue through effective customer interactions.
- Promotional Knowledge: Informing customers about discounts, offers, and loyalty programs.
4. Technical Skills
- Makeup Application: Demonstrating techniques like contouring, highlighting, or blending.
- Skincare Demonstration: Showing customers how to use skincare routines effectively.
- Technology Use: Operating point-of-sale (POS) systems and maintaining digital customer records.
5. Interpersonal Skills
- Empathy: Understanding and addressing customers’ beauty concerns.
- Confidence and Charisma: Building trust with clients to enhance their shopping experience.
- Communication: Explaining product benefits and usage clearly.
6. Trend Awareness
- Keeping up with industry trends, new product launches, and beauty techniques.
- Sharing insights about popular looks or innovative products.