Information Technology Associate

Roles and responsibilities

Our shared values guide the way we behave to make a positive, enduring impact:

• Lead the way
• Serve with integrity
• Take care of each other
• Foster inclusion
• Collaborate for measurable impact
  

During Your Tenure As An IT Helpdesk Engineer In IT, You Will Demonstrate And Develop Your Capabilities In The Following Areas

• Provide first and second level support to end users
• Escalate appropriate issues within the team as necessary
• Ensure adherence to service level agreements
• Perform housekeeping and network maintenance activities
• Deploy new PC's, laptops, software and peripheral equipment
• Research technical solutions in department specific applications
• Remain courteous and patient with end users
• Work as part of a team to consistently achieve team targets
  

Leadership Capabilities

• Builds own understanding of our purpose and values; explores opportunities for impact
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
• Understands expectations and demonstrates personal accountability for keeping performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business
  

Qualifications

• Bachelor's degree or diploma in information technology, computer engineering or a related field (or an equivalent combination of education and experience)
• Experience working in a similar role as either IT support or on a service desk/help desk is advantageous
• The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
• Have a good understanding of Laptops, Printers, Microsoft technologies and Service desk systems
• Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
• Ability to work under pressure and meet critical deadlines

Desired candidate profile

1. Technical Skills

• Programming: Proficiency in languages like Python, Java, C++, or JavaScript.
• Networking: Understanding of LAN, WAN, firewalls, and VPNs.
• Cybersecurity: Expertise in securing systems against threats (e.g., ethical hacking, penetration testing, risk management).
• Database Management: Skills in SQL, NoSQL, and database technologies like Oracle, MongoDB, or MySQL.
• Cloud Computing: Proficiency in platforms like AWS, Azure, or Google Cloud.
• Systems Administration: Experience in managing operating systems such as Linux, Unix, and Windows.
• DevOps: Knowledge of CI/CD pipelines, tools like Jenkins, Docker, and Kubernetes.
• AI & Machine Learning: Basics of artificial intelligence, data science, and algorithms.
• Web Development: Frontend (HTML, CSS, JavaScript) and Backend (Node.js, PHP) skills.
• Mobile App Development: Android, iOS development using Swift, Kotlin, or Flutter.

2. Analytical and Problem-Solving Skills

• Troubleshooting: Identifying and resolving software or hardware issues.
• Data Analysis: Working with big data and analytics tools like Power BI, Tableau, or Hadoop.
• System Design: Creating scalable, reliable IT architectures.

3. Interpersonal and Communication Skills

• Technical Documentation: Writing clear and concise instructions for IT systems.
• Team Collaboration: Working with cross-functional teams like developers, analysts, and project managers.
• Client Communication: Explaining technical concepts in a user-friendly manner.

4. Regulatory and Compliance Knowledge

• IT Governance: Familiarity with frameworks like COBIT, ITIL.
• Data Protection Laws: GDPR, HIPAA, or CCPA compliance.
• Auditing Skills: Knowledge of IT audit standards for compliance and risk management.

5. Project Management

• Agile and Scrum: Knowledge of iterative development cycles.
• Budgeting and Resource Allocation: Managing IT resources effectively.
• Risk Management: Assessing and mitigating IT project risks.