Sales Associates

Roles and responsibilities

We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Sales Coordinator you are responsible to handle all the administrative requirements of the sales office whereby your role involves maintaining an organized, systematic and updated filing system in order to ensure easy accessibility to required data and avail loss of data from the hardware and will include key responsibilities such as-

• Prepare and type sales team’s offer letters, update the sales database system and ensure it is reviewed and properly checked before handing it for signature
• Compose letters, memos, faxes and other mail on behalf of the Director of Sales and other executives
• Maintain a prompt and accurate follow up and trace system for all correspondences
• Handle all incoming calls and guest’s inquiries in the absence of the sales team and channel to the concerned if the inquiry requires immediate action
• Ensure that the sales month end report is accomplished and submitted on time
• Ensure that all correspondence and offers related to the sales team goes out within maximum of 24 hours
• Communicate well at all levels dealing with the various administrative demands placed by the pressurized working environment
• Ensure that all equipment is in proper working order and cultivate care for all equipment used
  

Skills

Education, Qualifications & Experiences

You should ideally have a college diploma and relevant previous work experiences. Good computer skills and perfect command of English is a must and any other language skills beside will be an asset.

Knowledge & Competencies

The ideal candidate will be courteous, able to work with minimal supervision, be discreet and capable of dealing with high level of confidentiality. You are self motivated and with a positive attitude, the ability to think laterally and undertake initiatives, along with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player with a concern for quality, while possessing following additional competencies-

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Desired candidate profile

A Sales Coordinator is a crucial role within an organization's sales department, responsible for providing administrative and logistical support to the sales team, ensuring smooth operations, and helping achieve sales targets. This position requires a combination of organizational, communication, and problem-solving skills. Sales Coordinators are often the bridge between the sales team, clients, and other departments within the company, ensuring that all sales processes are streamlined and that customers receive excellent service.

Key Responsibilities

1. Sales Support:

   • Provide administrative assistance to the sales team by preparing sales materials, reports, and proposals.
   • Coordinate and track sales activities, such as follow-ups on leads and managing customer inquiries.
   • Assist in scheduling meetings and sales presentations for the sales team.
   • Handle customer inquiries and provide product or service information.

2. Client Relationship Management:

   • Maintain and update customer databases to ensure accurate contact information and sales history.
   • Assist in responding to client queries, addressing their needs, and facilitating communication between the client and the sales team.
   • Support the sales team by ensuring that client orders are processed correctly and on time.

3. Order Processing:

   • Coordinate order processing, ensuring that all orders are accurate, timely, and properly documented.
   • Liaise with other departments (e.g., shipping, finance, and inventory) to ensure smooth order fulfillment.
   • Assist in preparing and managing sales quotations, contracts, and other necessary documentation.

4. Sales Reporting:

   • Prepare and maintain accurate sales reports and track key performance metrics, including sales progress and client activities.
   • Monitor sales performance against targets and provide insights or suggestions for improvement.
   • Analyze customer feedback and market trends to identify opportunities for sales growth.

5. Event Coordination:

   • Assist in organizing and coordinating sales events, trade shows, and customer meetings.
   • Prepare marketing and promotional materials for events and presentations.
   • Manage event logistics, including booking venues, coordinating schedules, and ensuring all materials are ready.

6. Communication and Coordination:

   • Serve as the primary point of contact between the sales team and other departments, ensuring effective communication across the organization.
   • Coordinate with marketing teams to align sales and promotional strategies.
   • Support the sales team by ensuring that necessary resources, tools, and information are available.

7. Inventory and Stock Management:

   • Monitor inventory levels and assist in managing stock to ensure that products are available to meet client demand.
   • Work with the logistics or warehouse team to track product availability and delivery schedules.
   • Assist in maintaining accurate records of inventory, stock levels, and product distribution.

8. Customer Relationship Management (CRM):

   • Use CRM software to manage client relationships, track interactions, and ensure follow-ups are scheduled.
   • Ensure that customer data is kept up to date and that all relevant information is logged in the system for easy access by the sales team.