Roles and responsibilities
Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
What You’ll Be Doing
Functional Roles & Responsibilities
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Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
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Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
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Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
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Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
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Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
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Maintain personal grooming standards as advised by the Store Manager.
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Maintain clean and organized display, fitting rooms and stock areas.
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Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
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Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
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Recruit customers for the database, accurately entering their details on the POS system.
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Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
About You
Education/Certification and Continued Education
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High School qualification
Years of Experience
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3 to 4 years retail sales or customer service experience in Jewellery
Desired candidate profile
1. Sales Strategy and Planning
- Lead generation: Identify and prospect potential customers through research, networking, cold calls, emails, and other outreach methods.
- Market research: Analyze industry trends, customer needs, and competitor offerings to position products or services effectively in the market.
- Sales goals: Work with the sales team or management to set sales targets, track progress, and align efforts with the company's business goals.
2. Customer Relationship Management
- Client engagement: Build and maintain strong relationships with clients, ensuring regular communication to understand their needs and provide solutions.
- Customer needs assessment: Conduct in-depth consultations with potential clients to understand their pain points, business challenges, and objectives.
- Sales presentations: Prepare and deliver compelling sales presentations and demonstrations, tailoring solutions to the client's specific needs.
- Follow-up: Keep in touch with leads, prospects, and customers, ensuring a smooth sales process and addressing any concerns.
3. Solution Selling and Product Expertise
- Product knowledge: Maintain in-depth knowledge of the company’s products or services to offer expert advice and present tailored solutions.
- Consultative selling: Use a consultative approach to guide customers through the decision-making process, presenting benefits, features, and value propositions of the products/services.
- Proposals and quotes: Prepare and present proposals, pricing, and contracts, working closely with clients to finalize deals and close sales.
4. Closing Sales and Meeting Targets
- Negotiation: Negotiate terms and conditions of sales agreements, handling objections and ensuring win-win outcomes for both the client and the company.
- Closing deals: Secure the sale by obtaining client commitment, processing orders, and ensuring timely delivery of services or products.
- Sales targets: Consistently meet or exceed individual sales targets, contributing to the overall performance of the sales department.
5. Post-Sale Support and Relationship Building
- Customer onboarding: Ensure a smooth transition for customers after the sale by providing onboarding support, answering questions, and addressing concerns.
- After-sales service: Offer continued support, follow-up on product satisfaction, and ensure customers remain happy with their purchase.
- Referral generation: Encourage satisfied clients to refer new business, expanding the customer base through word-of-mouth and network referrals.
6. Reporting and Data Management
- CRM system management: Maintain accurate and up-to-date records of client interactions, sales activities, and sales pipelines using CRM systems (e.g., Salesforce, HubSpot).
- Sales reporting: Track sales metrics, generate reports, and provide updates on sales performance to managers or team leaders.
- Performance analysis: Analyze personal sales data to understand strengths and areas for improvement, refining strategies to enhance future performance.