Housekeeping Coordinator

Roles and responsibilities

As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards
• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
• Provide excellent guest service
• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage, death, maternity ...). Besides providing embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for c leaning and / or repair
• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces (a) Laundry Attendant in case of holidays, days off or absences
  
  

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of clean

Desired candidate profile

Cleaning and Maintenance Skills

• Attention to detail: Ensure thorough cleaning and sanitization of rooms and facilities.
• Knowledge of cleaning tools and chemicals: Proper use of cleaning agents and equipment while adhering to safety protocols.
• Laundry management: Handle washing, drying, ironing, and folding of linens or guest clothing.
• Basic maintenance: Identify and report minor repairs or issues.

Organizational and Time Management Skills

• Efficiency: Complete cleaning assignments within specified timeframes.
• Task prioritization: Manage multiple tasks and prioritize based on urgency and importance.
• Inventory management: Track and replenish cleaning supplies, toiletries, and linens.
• Room setup: Arrange furniture, restock supplies, and ensure rooms meet organizational standards.

Customer Service Skills

• Professional demeanor: Interact politely with guests or clients, providing assistance as needed.
• Discretion: Maintain guest privacy and confidentiality when working in personal spaces.
• Problem resolution: Address guest requests or complaints in a timely and professional manner.

Physical Stamina and Endurance

• Strength and agility: Carry out physically demanding tasks such as lifting, bending, and pushing carts.
• Long hours: Stand and move for extended periods during shifts.
• Energy: Maintain a consistent work pace, even during high-demand times.

Team Collaboration

• Coordination: Work closely with supervisors, colleagues, and other departments like maintenance.
• Flexibility: Assist team members during peak times or when short-staffed.
• Communication: Report any issues, such as damages or supply shortages, to the appropriate team.

Knowledge of Safety and Hygiene Standards

• Sanitation protocols: Adhere to cleaning guidelines to prevent cross-contamination.
• Pest control: Identify and report signs of infestations promptly.
• Emergency procedures: Familiarity with fire safety, evacuation plans, and first aid.