Assistant Waiter

Roles and responsibilities

As a Waiter/ess (Server), you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess (Server) will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
• Ensure knowledge of menu and all products
• Ensure mis-en-place is well stocked at all floor stations
• Follow correct reporting procedures if faced with issues
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
• Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
• Comply with hotel security, fire regulations and all health and safety legislation
  
  

What are we looking for?

A Waiter/ess (Server) serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Food and Beverage department and/or industry
• Previous experience of cash handling
• Knowledge of Food Hygiene Regulations

Desired candidate profile

A waiter is responsible for providing excellent customer service in a restaurant or dining setting. Here are the key skills required for the role:

Customer Service Skills

• Friendly demeanor: Greet guests warmly and make them feel welcome.
• Active listening: Understand and address guest needs, preferences, and special requests.
• Problem resolution: Handle complaints or issues in a professional and calm manner.
• Empathy: Show genuine care for the guest's dining experience.

Communication Skills

• Verbal communication: Clearly explain menu items, specials, and promotions to guests.
• Non-verbal communication: Use body language to convey attentiveness and approachability.
• Team communication: Work closely with kitchen staff and other waiters to ensure smooth service.

Organizational and Time Management Skills

• Multitasking: Handle multiple tables, take orders, serve food and drinks, and attend to customer needs simultaneously.
• Prioritization: Ensure timely delivery of food and beverages, balancing customer needs efficiently.
• Attention to detail: Remember guests' orders, special requests, and dietary restrictions.

Technical Skills

• POS (Point of Sale) system: Proficient in using POS systems to enter orders, process payments, and manage guest checks.
• Cash handling: Accurately process payments, provide change, and handle credit card transactions.
• Basic IT knowledge: Use digital tools for order management or reservations when applicable.

Sales and Upselling Skills

• Suggestive selling: Recommend items like appetizers, desserts, or drinks to enhance the dining experience.
• Promotions: Inform guests of specials, discounts, or loyalty programs.
• Pairing recommendations: Suggest wine or drink pairings that complement food dishes.