Lead Product Manager

Roles and responsibilities

We’re looking for a Lead Product Manager to define and drive the vision for Ask Careem, creating exceptional customer experiences powered by generative AI. You’ll lead product decisions that make a direct impact on people’s lives, focusing on customer-centric services like food ordering, groceries, dining recommendations, and support. If you are passionate about building products that truly matter, and excited by the potential of AI, this is the role for you!

What You’ll Do

• Shape the Vision: Define and own the product vision for Ask Careem, ensuring it creates real value for our customers. You’ll focus on building seamless, impactful experiences for services such as DineOut, food ordering, groceries, and customer support.
• Lead Customer-Centric Development: Put customers at the heart of everything. You’ll lead product development with deep insight into user needs, working closely with design, UX, and engineering to ensure Ask Careem is an integral and helpful part of everyday life.
• Push Applied GenAI Innovation: Lead efforts to leverage GenAI in solving real customer problems, continuously enhancing the Ask Careem platform to stay at the forefront of generative AI innovations.
• Measure Success: Set and track key metrics like user adoption, retention, and satisfaction. Ensure the product delivers a positive financial ROI, aligning performance with business goals. You’ll use data to iterate quickly and optimize the experience for maximum impact.
• Collaborate Cross Functionally: Partner with engineering, design, marketing, and customer support to bring the product vision to life. Ensure that features are seamlessly integrated across Careem’s services, driving user satisfaction and meaningful outcomes.
  

What You’ll Bring

• Proven Leadership: You’ve successfully managed and delivered high-stakes customer-facing products that directly improve people’s lives. You have a track record of launching innovative products that resonate with users and drive value for the business.
• AI and Product Expertise: You have curiosity and experience building products that leverage AI/ML technologies, such as AI Assistants, recommendation engines, or personalization systems. You’re passionate about using AI to create delightful customer experiences.
• Analytical and Problem-Solving Skills: You approach problems with a structured, data-driven mindset. You break down complex challenges into manageable parts, making informed decisions that benefit both the customer and the business.
• Clear Communicator: You can communicate complex ideas simply and effectively, and you’re skilled at rallying cross-functional teams around shared product goals.
• Alignment with Careem’s Mission: You are deeply aligned with Careem’s mission to simplify life and create economic opportunities. You possess the resilience, ambition, and passion needed to push boundaries, compete globally, and win as part of a team that thrives on challenges.

Desired candidate profile

Key Responsibilities

1. Strategic Leadership

   • Define and communicate the product vision and roadmap.
   • Align product goals with the company's overall strategy.
   • Prioritize product features and initiatives based on impact and feasibility.

2. Team Management

   • Lead and mentor a team of product managers.
   • Oversee the execution of product strategies across teams.
   • Foster collaboration between product, engineering, design, and other stakeholders.

3. Customer Focus

   • Conduct user research to understand customer needs and pain points.
   • Ensure the product delivers exceptional value to users.
   • Incorporate feedback from customers and stakeholders into product planning.

4. Cross-Functional Collaboration

   • Work closely with engineering teams to ensure timely delivery of features.
   • Partner with marketing, sales, and customer support to launch products and drive adoption.
   • Act as the primary liaison between technical teams and non-technical stakeholders.

5. Data-Driven Decision Making

   • Use analytics and KPIs to measure product performance.
   • Identify trends and insights to inform product improvements.
   • Continuously refine the roadmap based on data and feedback.

6. Product Lifecycle Management

   • Oversee the entire product lifecycle, from ideation to sunset.
   • Ensure smooth handoffs between different phases of product development.
   • Balance short-term wins with long-term strategic goals.

Key Skills for a Lead Product Manager

Leadership and Team Management

• Ability to inspire and guide teams toward common goals.
• Experience mentoring and coaching junior product managers.

Strategic Thinking

• Strong business acumen to align products with organizational objectives.
• Capacity to think long-term while managing immediate priorities.

User-Centric Mindset

• Proficiency in user research and empathy for customer needs.
• Understanding of how to translate customer insights into actionable features.

Technical Proficiency

• Familiarity with product development methodologies (Agile, Scrum, etc.).
• Ability to collaborate effectively with engineering teams and understand technical constraints.

Analytical Skills

• Expertise in using tools like Google Analytics, Tableau, or Mixpanel to track product performance.
• Strong ability to interpret data and use it to make informed decisions.