Facilities Supervisor

Roles and responsibilities

The FM Supervisor is responsible for managing the day-to-day operations and maintenance of JC Properties and buildings. This includes ensuring timely delivery of maintenance and housekeeping services, overseeing equipment and building upkeep, and effectively deploying maintenance employees to meet service expectations. The role also involves managing subcontractors, ensuring compliance with safety and operational guidelines, and maintaining high levels of customer satisfaction.

Job Description:

• Organize manpower requirements to ensure employees are present at designated sites on time.
• Address tenant and business unit representatives' complaints or requests, resolving issues where possible or escalating to the line manager.
• Oversee cleaning services and other hard service providers, ensuring quality standards are met.
• Identify skill gaps within the team and arrange relevant training to enhance workforce capabilities.
• Monitor and strive for high levels of customer satisfaction by delivering quality and sustainable services.
• Ensure compliance with U.A.E. laws, company policies, and owner guidelines within the Operations & Facilities department.
• Conduct regular staff meetings to maintain consistent quality standards and behavior expectations; facilitate weekly toolbox talks.
• Manage and maintain solar power generation plants, multilayer racking systems, conveyor systems, ETP plants, ammonia plants, and related infrastructure.
• Ensure timely closure of work orders and obtain customer satisfaction feedback. Address any dissatisfaction through corrective action plans.
• Coordinate and ensure quality materials are procured in a timely manner, aligning with work order requirements.
• Foster collaboration and communication among other Engineers and Assistant Facility Managers.
• Identify and implement improvement opportunities to enhance operations.
• Conduct quality control checks for maintenance work performed by both the in-house team and subcontractors.
• Maintain building standards in line with SFG-20 & ASHRAE guidelines, upgrading as necessary.
• Manage specialist subcontractors, ensuring maintenance activities are timely and meet quality expectations.
• Perform weekly building inspections, address abnormalities, and submit detailed reports with recommendations.
• Develop and monitor a preventive maintenance (PPM) schedule, providing monthly updates to management.
• Track daily electricity and water consumption, preparing reports for management review.
  

Development Responsibilities:

• Identify personal training and development needs relevant to the role and participate in appropriate training programs.
  

Functional/Technical Competencies:

• Strong knowledge of building systems (HVAC, plumbing, electrical, etc.) and maintenance practices.
• Ability to read and interpret blueprints, schematics, and technical manuals.
• Proficiency in facility management software and systems.
• Understanding of safety regulations, building codes, and compliance requirements.
• Strong organizational and time-management skills with the ability to handle multiple tasks.
• Problem-solving skills and ability to respond effectively in emergency situations.

Desired candidate profile

1. Leadership and Team Management

• Staff Supervision: Leading and managing a team of maintenance workers, cleaners, and other facility staff.
• Delegation: Assigning tasks and ensuring work is completed on time and to standard.
• Motivating and Training: Encouraging team performance and providing training to ensure safety and efficiency in daily operations.

2. Technical Knowledge

• Building Systems Knowledge: Understanding HVAC, electrical, plumbing, and other building systems to ensure proper functioning and timely maintenance.
• Repairs and Troubleshooting: Overseeing repairs of equipment and systems when needed, identifying problems, and coordinating solutions.
• Preventative Maintenance: Implementing a preventative maintenance schedule to avoid breakdowns and extend the lifespan of building systems and equipment.

3. Project Management

• Facility Improvements: Overseeing projects related to facility upgrades, repairs, or remodeling.
• Vendor Coordination: Managing relationships with external contractors, service providers, and suppliers for facility-related services.
• Budget Management: Developing and managing budgets for maintenance, repairs, and facility improvements.

4. Health and Safety Knowledge

• Compliance with Regulations: Ensuring that the facility complies with safety regulations, local laws, and environmental standards (e.g., OSHA, fire safety).
• Emergency Preparedness: Implementing and overseeing emergency procedures, including fire drills, evacuation plans, and first-aid training.
• Risk Management: Identifying potential safety hazards in the facility and taking action to mitigate risks.

5. Problem-Solving Skills

• Issue Resolution: Quickly addressing facility-related problems, such as equipment malfunctions, safety concerns, or cleanliness issues.
• Decision Making: Making informed decisions regarding repairs, maintenance schedules, and staff allocation, often under time pressure.
• Resource Allocation: Ensuring the effective use of resources, such as personnel, tools, and materials, to solve problems efficiently.

6. Communication Skills

• Clear Communication: Effectively communicating maintenance schedules, repairs, and policies to staff and management.
• Reporting: Preparing reports on facility conditions, maintenance activities, or project progress to senior management or stakeholders.
• Customer Service: Addressing concerns from employees or tenants regarding facility issues and ensuring timely resolution.

7. Time Management

• Prioritizing Tasks: Managing multiple tasks and maintenance schedules, ensuring urgent issues are addressed promptly while planning long-term projects.
• Handling Emergencies: Responding to facility-related emergencies, such as water leaks, electrical outages, or heating failures, quickly and effectively.
• Meeting Deadlines: Ensuring projects or maintenance work is completed within the required timeframe and budget.

8. Facility Planning and Organization

• Space Utilization: Managing the physical space within the facility, ensuring that it is used efficiently and effectively.
• Inventory Management: Keeping track of supplies and equipment, ensuring that maintenance tools, materials, and cleaning products are well-stocked.
• Facility Layout: Overseeing the design and layout of the facility to optimize space and improve workflow.

9. Technology Proficiency

• Facility Management Software: Using software tools to manage maintenance schedules, track requests, and oversee work orders.
• Building Automation Systems: Understanding and utilizing smart systems for energy management, HVAC, lighting, and security.
• Data Analysis: Using data to monitor energy consumption, facility performance, and maintenance costs, making recommendations for improvements.