Front Desk Agent
Posted on :
21-12-2024
Employer Active
1 Vacancy
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Job Description
What you will be doing:
- Guest Services: Welcome visitors with a warm smile efficiently manage their checkin and checkout processes and quickly respond to their requests and concerns.
- Reservations Management: Manage bookings handle cancellations and make changes to reservations accurately through the hotels property management system (PMS).
- Communication: Share details about the hotels facilities services and nearby places of interest. Communicate clearly with guests the cleaning staff and other departments.
- Issue Resolution: Address guest complaints and problems with a professional approach always aiming to ensure guest happiness.
- Office Tasks: Carry out a variety of officerelated tasks like organizing files entering data and keeping uptodate records of guests.
- Billing and Collections: Take care of payments manage cash and make sure all bills are correctly charged for every transaction.
- Security: Uphold the hotels safety by keeping an eye on the front desk area and reporting any unusual behavior.
Qualifications :
- Minimum experience of two years in a similar role in 5star Luxury Hotel.
- Knowledge in MS Office and Opera system.
- The ability to work under pressure multitask and think on your feet to quickly resolve issues is required.
- Strong verbal and written communication skills and pride in personal presentation.
- A people person who is able to make genuine connections with their colleagues and guests.
- A genuine passion for customer service with a strong focus on always making our guests feel welcome during their stay.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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