Assistant Manager

Roles and responsibilities

Are you committed and passionate about the Food and Beverage industry? Do you consider yourself a hard worker and enjoy a luxury outdoor operations environment? Are you a quality driven, motivated individual who knows what it takes to keep ahead of the competition?

As an Assistant Manager at Seascapes you will be assisting the Restaurant Manager in achieving the stated objectives in sales, cost control and colleague retention whilst ensuring the highest possible standard of guest experience. You will possess an understanding of restaurant operations and have extensive product knowledge. Maintaining a complete understanding of all policies, procedures, standards, specifications, guidelines, and training programs is an essential part of this role.

About You

The ideal candidate must have five years of overall experience and a minimum two years of relevant Outdoors experience or other experience related to this field. You will have played a key role in managing teams and previous international exposure within 5-star hotel environment. Must demonstrate a clear passion for the Food & Beverage industry, guest experience and a willingness to learn in a supportive but disciplined environment.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Desired candidate profile

• Staff Supervision and Support:

  • Team Supervision: Assist in managing a team of employees, including scheduling shifts, delegating tasks, and ensuring the team meets performance expectations.
  • Training and Development: Help onboard new employees, provide ongoing training, and support the professional development of team members.
  • Motivating Employees: Encourage staff to perform well by creating a positive work environment and addressing concerns in a timely manner.

• Operations Management:

  • Day-to-Day Operations: Assist in overseeing daily operations to ensure efficiency and productivity. This can include managing inventory, handling customer complaints, and ensuring operational standards are met.
  • Problem-Solving: Address operational issues and resolve customer complaints in a professional manner, ensuring that problems are solved quickly and effectively.
  • Quality Control: Monitor the quality of products or services offered by the business to ensure they meet organizational standards and customer expectations.

• Administrative Duties:

  • Record Keeping: Help maintain accurate records related to payroll, employee attendance, sales, inventory, or other relevant data.
  • Report Preparation: Assist in generating reports on sales, performance, and other metrics. This includes analyzing these reports to identify areas for improvement.
  • Budgeting and Cost Control: Support the manager in managing budgets, reducing operational costs, and maximizing resources to ensure the business remains profitable.

• Customer Service:

  • Customer Interaction: Act as a point of contact for customers when needed, handling complaints, ensuring customer satisfaction, and improving the overall customer experience.
  • Ensuring Service Excellence: Monitor the quality of customer service provided by staff, ensuring that all customers have a positive experience and that issues are resolved promptly.

• Inventory and Resource Management:

  • Stock Management: Assist in monitoring inventory levels, placing orders, and ensuring products or supplies are available to meet customer demand.
  • Resource Allocation: Ensure that resources (e.g., staff, equipment, materials) are allocated effectively to meet business needs and goals.

• Collaboration with Management:

  • Support the Manager: Assist the manager in implementing business strategies, policies, and goals. Work closely with management to execute plans for improving the business.
  • Decision Making: Participate in decision-making processes and provide input to the manager based on observations of daily operations and employee feedback.
  • Reporting to Management: Keep the manager informed about team performance, sales figures, or any issues affecting operations.