IT Applications Specialist

Roles and responsibilities

As a Specialist, IT – Applications, you will be responsible for ensuring the smooth operation of all resort software systems for Atlantis Dubai. As a Specialist, you will support Assistant Managers with the following responsibilities: troubleshooting application and in room technology issues, escalating issues to vendors for support, documenting knowledge base articles for troubleshooting and configuration, application upgrades, project tasks and events setup.

About You

Ideally, we would like you to have a Diploma in Computer Science, or similar, with an understanding of IT processes and administrative tasks. Strong knowledge and practical experience of application support across hospitality solutions and integrations is essential. Understanding IT processes and administrative tasks, experience in network switching and routing, monitoring, configuring, and networking cable management. Strong communication skills, the ability to prioritise and manage multiple workloads as well as last-minute requests.

Other Desirable Skills/qualifications

• Strong technical skills with the ability to troubleshoot
• Ability to work well in a team and independently
• Experience using Opera and Simphony
• Experience supporting guests within room technology
• ITIL or CoBIT an advantage
• Thorough understanding of IT security concepts and principles
• Experience with Ethernet networking, LAN/WAN network technologies, the OSI model, TCP/IP, switching, routing, Wi-Fi, IP addressing, DHCP, DNS, and VLANs

Desired candidate profile

• Productivity Applications:

  • Word Processors: Software like Microsoft Word or Google Docs, used for creating, editing, and formatting text-based documents.
  • Spreadsheets: Programs like Microsoft Excel or Google Sheets for organizing, analyzing, and presenting data in a tabular format.
  • Presentation Software: Tools like Microsoft PowerPoint or Google Slides, used for creating visual presentations.
  • Email Clients: Applications like Outlook or Gmail for managing email communications.

• Enterprise Applications:

  • Enterprise Resource Planning (ERP) Systems: Comprehensive systems like SAP, Oracle, or Microsoft Dynamics that integrate various business processes such as finance, human resources, inventory, and supply chain management into a unified system.
  • Customer Relationship Management (CRM) Software: Tools like Salesforce or HubSpot that help businesses manage interactions with customers, track sales, and improve customer service.
  • Supply Chain Management (SCM) Software: Applications like Oracle SCM or SAP SCM, designed to optimize and streamline supply chain operations.
  • Human Resource Management Systems (HRMS): Tools such as Workday or ADP used for managing employee data, payroll, performance, and recruitment.

• Data Management Applications:

  • Database Management Systems (DBMS): Software like MySQL, Oracle, or Microsoft SQL Server used for creating, managing, and organizing databases.
  • Data Analytics Tools: Programs like Tableau, Power BI, or Google Analytics, which allow businesses to analyze data and make informed decisions based on insights.
  • Business Intelligence (BI) Applications: Software tools that help companies collect and analyze business data, including performance metrics and financial reports.

• Collaboration and Communication Tools:

  • Project Management Software: Tools like Trello, Asana, or Jira that help teams plan, track, and collaborate on projects and tasks.
  • Collaboration Platforms: Applications like Slack, Microsoft Teams, or Zoom that facilitate real-time communication, file sharing, and virtual meetings.
  • Document Sharing and Cloud Storage: Services such as Google Drive, Dropbox, or Microsoft OneDrive that allow teams to share, store, and collaborate on documents and files in the cloud.

• Web and Mobile Applications:

  • Web Browsers: Applications like Google Chrome, Mozilla Firefox, and Microsoft Edge, used for accessing and navigating the internet.
  • Mobile Apps: Applications designed for smartphones and tablets, such as WhatsApp, Instagram, or mobile banking apps, enabling various tasks and services on-the-go.
  • E-commerce Platforms: Applications like Shopify, WooCommerce, or Magento, used to create online stores, manage product inventories, and process transactions.

• Security Applications:

  • Antivirus Software: Programs such as Norton, McAfee, or Bitdefender that protect systems from malware, viruses, and other security threats.
  • Firewall Applications: Software designed to monitor and control incoming and outgoing network traffic based on predetermined security rules.
  • Encryption Tools: Software like VeraCrypt or BitLocker, used to secure sensitive data by converting it into a format that can only be read with a decryption key.