Front Office Team Leader

    Review and update the Logbook. 
    Be smart well groomed and maintain a friendly and cheerful disposition all the times.
    Report regularly on happening to Duty Manager Night Manager Assistant Front Office Manager and Front Office Manager.
    Maintain associate relations.
    Resolve complaints.
    Handle the disputes. 
    Ensure the services are up to the required standard.
    Smooth check in / check out procedures.
    Hotel tour as per list.
    Check hotel situation occupancy functions groups and VIPs.
    Co operation with hotels Departments Housekeeping Engineering F&B etc.
    Attend training classes as per schedule
    Show fullest cooperation and respect within the team and other departments 
    Is aware of the daily activities and has product knowledge of all the hotel facilities

Main Duties and Responsibilities:

    Prepare for daily arrivals in terms of room allocation amenities and special requests of Guests.
    Register and process check in for all arrivals.
    Update and check guest information into the computer after a complete check in.
    Accountable for cashiering duties foreign exchange transactions night audits tasks and settlement upon Guests departure.
    Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
    Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
    Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up.
    Handle issuance of guest room key cards and ensure effective control for guest security.
    Check and convey message to Guests.
    Assist at the Information counter Foreign Exchange Night Audit and the Business center as and when assigned.
    Check the Paymaster Accounts and give proper feedback to Assistant Front Office Manager and Front Office Manager. 
    Review log book verify outstanding and follow up pending. Identify if any special assignment for the day.
    Check Hotel situation occupancy functions groups VIPs.
    File daily reception report and documents systematically.
    At the end of the shift or the day he has to communicate all information that the next shift has to know for a well running of the operations.

General / Miscellaneous

    Co ordination and information with the Front Office Housekeeping F&B and especially with Duty/Night Manager and Front Office Manager regarding VIPs. 
    To effectively handle all guest complaints concerning the Front Office in co ordination with Duty Manager Night Manager Assistant Front Office Manager and Front Office Manager taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co ordinate proper actions with other departments if necessary.
    He / she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his / her field of responsibility.
    Other duties as assigned.
 

Qualifications :

University Degree in Hotel Management and/or Minimum 2 years in a similar role.

Remote Work :

No

Employment Type :

Fulltime