Hostess - Laguna
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
- Maintain complete knowledge of:
- Dining room layout table/seat/section numbers proper table setups room capacity hours of operation price range and dress code
- Restaurant reservation procedures
- Daily house count arrivals departures VIPs
- Scheduled inhouse group activities locations and times
- All department policies / service procedures
- Answer telephone within 3 rings using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments ensuring compliance to departmental standards.
- Ensure that all menus check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book preassign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Ensure that the tables are set to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs respond to them promptly and acknowledge guest however busy and whatever time of the day.
Qualifications :
- Ideally with a relevant degree or diploma in Hospitality or Tourism management.
- Minimum 2 years of work experience in hotel operations. Good customer service communications and interpersonal skills are a must.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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