Key Responsibilities:
Team Supervision and Leadership:
- Lead and manage a team of maintenance technicians providing guidance and support.
- Assign tasks and projects to team members based on skills and priorities.
- Conduct training sessions to enhance team skills and ensure adherence to procedures.
Maintenance Planning:
- Develop and implement preventive maintenance schedules to reduce downtime.
- Monitor work orders and prioritize tasks for timely completion.
- Plan and oversee major repairs or installations coordinating with external vendors when necessary.
Troubleshooting and ProblemSolving:
- Assist the team in diagnosing and resolving complex mechanical electrical plumbing or HVAC issues.
- Ensure that all repairs are completed efficiently and effectively.
Compliance and Safety:
- Enforce workplace safety regulations and practices among the maintenance team.
- Conduct regular safety inspections and ensure compliance with local regulations.
- Maintain documentation of safety protocols and training records.
Inventory and Budget Management:
- Oversee the inventory of tools spare parts and maintenance supplies.
- Monitor expenditures to stay within budget constraints.
- Approve purchases and manage vendor relationships for maintenance needs.
Reporting and Documentation:
- Maintain detailed records of maintenance activities including completed repairs equipment status and inspections.
- Prepare reports on maintenance performance costs and downtime for management review.
Collaboration:
- Work closely with other departments to align maintenance activities with organizational goals.
- Coordinate with contractors and service providers for specialized maintenance tasks.
Requirements
Education:
High school diploma or equivalent; vocational training or certification in a relevant field (e.g. HVAC electrical systems or mechanical repair). An associate or bachelor s degree in engineering or a related field is preferred.
Experience:
- Proven experience in maintenance or a similar supervisory role.
- Strong background in mechanical electrical plumbing or HVAC systems.
Technical Skills:
- Ability to read and interpret blueprints schematics and technical manuals.
- Proficiency with maintenance management systems (CMMS) is an advantage.
Soft Skills:
- Strong leadership and team management skills.
- Excellent organizational and problemsolving abilities.
- Effective communication and interpersonal skills.
Leadership and Management: - Oversee the Ticketing Unit, providing guidance and support to team members to achieve operational goals. Ticketing Strategy Development: - Develop and implement ticketing strategies that maximize revenue while ensuring a seamless visitor experience. System Management: - Manage and optimize ticketing systems and platforms, ensuring they are user-friendly and integrated with other departmental systems. Customer Experience Enhancement: - Monitor customer feedback and ticketing performance metrics to identify areas for improvement in visitor services. Project Management: - Lead discussions with site managers to gather requirements and manage ticketing software projects. Oversee project timelines, budgets, and vendor coordination. Business Analysis: - Translate business requirements into technical specifications for ticketing implementation. Conduct gap analysis and recommend solutions. Collaboration: - Work closely with other departments, including marketing, operations, and events, to coordinate ticketing for special events and exhibitions. UX Design: - Collaborate with UX designers/agencies to create user-friendly ticketing flows. Implement continuous improvements based on user feedback. Reporting and Analysis: - Prepare regular reports on ticket sales, visitor demographics, and trends to inform strategic decision-making. Track system performance, user satisfaction, and revenue. Budget Management: - Assist in the development and management of the ticketing budget, ensuring cost-effective operations. Training and Development: - Train and develop staff on ticketing processes, customer service standards, and system usage. Compliance and Security: - Ensure compliance with all relevant regulations and security protocols related to ticket sales and visitor access.